MARGARET FLASCO
Groton,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Dietary Aide
Stonington Institute
06.2022 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
Personal Home Care Aide
Careco Home Health
11.2021 - 04.2022
- Enhanced clients'' emotional well-being by offering companionship and engaging conversations.
- Improved client''s daily living experience by providing personal care, meal preparation, and light housekeeping tasks.
- Managed household tasks such as laundry, grocery shopping, and organizing spaces for a clean living environment.
- Assisted clients with mobility issues, helping them maintain independence and an active lifestyle.
Retail Sales Associate
Backyard Gardens, LLC
06.2020 - 12.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed cash register after end of shift to balance and record accurate transactions.
Customer Service Advocate
Blue Cross Blue Shield of South Carolina
11.2014 - 09.2019
- Enhanced customer satisfaction by efficiently handling inbound calls and addressing patient inquiries.
- Managed time effectively, prioritizing urgent matters over routine tasks without compromising quality of service provided.
- Received multiple commendations for excellent customer service, resulting from genuine care for patients'' wellbeing.
- Contributed to achievement of team goals through consistent adherence to quality standards and performance metrics.
- Completed ongoing training and certification programs to maintain expertise in medical call center protocols.
- Facilitated effective communication between patients, healthcare providers, and insurance companies regarding treatment plans and coverage details.
- Ensured HIPAA compliance while managing confidential patient data in electronic health records systems.
Administrative Aide
AppleOne Employment
07.2013 - 04.2014
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed medical record filing system to improve document organization and management.
- Contributed to a positive work environment by providing professional assistance to colleagues when needed.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Retail Sales Representative
Acosta Sales and Marketing
09.2012 - 06.2013
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Generated brand awareness and positive product impressions to increase sales.
- Supported successful marketing campaigns by executing in-store promotional activities that attracted customer attention.
Education
Bachelor Of Arts (B.A.) In Public Affairs -
Columbia College
05.2009
Skills
- Time Management
- Problem-Solving
- Customer Service
- Team Collaboration
- Verbal Communication
- Regulations Compliance
- Computer Skills
Timeline
Dietary Aide
Stonington Institute
06.2022 - Current
Personal Home Care Aide
Careco Home Health
11.2021 - 04.2022
Retail Sales Associate
Backyard Gardens, LLC
06.2020 - 12.2020
Customer Service Advocate
Blue Cross Blue Shield of South Carolina
11.2014 - 09.2019
Administrative Aide
AppleOne Employment
07.2013 - 04.2014
Retail Sales Representative
Acosta Sales and Marketing
09.2012 - 06.2013
Bachelor Of Arts (B.A.) In Public Affairs -
Columbia College
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