Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Margaret Flores

Austin,TX

Summary

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Retail Sales Specialist

Dillards Department Store
Austin, TX
10.2024 - 07.2025
  • Implemented store policies regarding returns, exchanges, warranties and security procedures.
  • Utilized POS system to process payments quickly and accurately.
  • Participated in team meetings to discuss strategies for achieving business goals.
  • Monitored sales performance against targets set by management team.
  • Developed strong relationships with customers through excellent customer service skills.
  • Managed multiple tasks simultaneously while ensuring accuracy at all times.
  • Created displays to promote new products or special offers available in-store.
  • Handled customer complaints in a professional manner, responding quickly to resolve issues.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.

Account Manager

Najlaa Solutions
Austin, TX
07.2024 - 10.2024
  • Negotiated contracts with clients to maximize revenue potential.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Analyzed client data and identified opportunities for growth.
  • Presented product features and advantages to potential customers during sales meetings.
  • Addressed customer questions and concerns regarding products and services.
  • Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
  • Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
  • Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.

Paint Sales Associate

Lowes Home Improvment
San Marcos, TX
02.2024 - 07.2024
  • Assisted customers in selecting paint products to meet their needs and preferences.
  • Advised customers on appropriate painting techniques for interior and exterior surfaces.
  • Educated customers on safety precautions when handling hazardous materials such as paint thinner.
  • Trained new employees on proper customer service techniques and product knowledge.
  • Conducted regular price checks to ensure competitive pricing against local competitors.
  • Greeted customers upon entering the store, providing excellent customer service.
  • Demonstrated knowledge of color theory when helping customers select colors for their projects.
  • Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
  • Performed opening, closing duties including setting up, breaking down display racks and signs.
  • Maintained an organized sales floor, ensuring all product displays were neat and clean.
  • Replenished inventory as needed by stocking shelves with new paint supplies.
  • Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
  • Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Sales Associate

Ashley's Furniture
New Braunfels, TX
07.2023 - 02.2024
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Tracked sales performance metrics to identify trends in market place.
  • Assisted customers with product selection, sizing and styling.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Processed transactions using a point-of-sale system.
  • Attended weekly team meetings to review performance goals and objectives.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed credit card transactions quickly and securely.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Worked with fellow sales team members to achieve group targets.

Store Manager

Sherwin Williams Co
Uvalde, TX
09.2001 - 03.2023
  • Monitored inventory levels and placed orders to restock shelves.
  • Recruited, trained and supervised new employees.
  • Developed strategies to maximize sales and profitability.
  • Planned special promotions or discounts based on market trends.
  • Performed regular price checks to ensure competitive pricing.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Ensured compliance with safety regulations and company policies.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Implemented efficient systems for tracking stock movement.
  • Resolved customer complaints in a timely manner.
  • Established customer service standards and monitored staff compliance.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Developed relationships with suppliers to negotiate better prices.
  • Managed daily banking activities such as deposits and withdrawals.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented successful business strategies to increase revenue and target new markets.

Education

Associate of Applied Science - Health Information Management

Bryan University
Arizona
04-2026

Certificate - Medical Billing And Coding

Bryan University
Arizona
08-2025

Associate of Applied Science - Medical Assisting

Kaplan University
Davenport, IA
11-2016

Skills

  • Medical billing
  • Health information management
  • Customer service
  • Data analysis
  • Office administration
  • Team collaboration
  • Communication skills
  • Software utilization
  • Negotiation and persuasion
  • Problem resolution
  • Marketing strategies
  • Sales target achievement
  • Multitasking efficiency
  • Attention to detail focus
  • Management
  • Training and mentoring
  • Financial goals
  • Organizational skills development
  • Interpersonal relationship building
  • Computer literacy
  • Policy and procedure adherence
  • Time management
  • Teamwork and collaboration
  • Verbal and written communication
  • Calm demeanor
  • Professional appearance

Accomplishments

  • Presidents award recipient for exceeding budget and profit goals, over 15%.
  • Southwest Division Store Manager of the year award.
  • Titan Tool Store of the month (March 2020).
  • Third place new accounts district leader.

Languages

Spanish
Limited

Certification

  • Pending CCS AHIMA certification in medical billing and coding

Timeline

Retail Sales Specialist

Dillards Department Store
10.2024 - 07.2025

Account Manager

Najlaa Solutions
07.2024 - 10.2024

Paint Sales Associate

Lowes Home Improvment
02.2024 - 07.2024

Sales Associate

Ashley's Furniture
07.2023 - 02.2024

Store Manager

Sherwin Williams Co
09.2001 - 03.2023

Associate of Applied Science - Health Information Management

Bryan University

Certificate - Medical Billing And Coding

Bryan University

Associate of Applied Science - Medical Assisting

Kaplan University

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