Margaret Ford
West Monroe,LA
Summary
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Outgoing Store Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
34
34
years of professional experience
2
2
Certifications
Work History
Senior Store Opening Coordinator
Ollies Bargain Outlet
3 2020 - 8 2023
- Manage Store Opening Coordinators and Staff, the ongoing operations and development of the new store program within the scope of the Company’s Mission and Vision
- Revise Store Layout based on Changing requirements of supplies and corporate initiatives
- Communicate with Internal and External Partners to keep projects on schedule
- Develop and execute plans for all Coaching, Training and Development, Evaluating and Supervising of Store Opening Coordinators
- Evaluate and Develop Improved Techniques for Inventory Control, Shipping and Receiving, and Efficient use of Labor
- Effectively Communicate with All Team Members
- Comprehend and Accurately Complete all Documentation
- Operate All Equipment Necessary to Perform the Job
- Complete Assignments in the Time Allotted
- Work Flexible Schedule
- Traveled Between Stores to Ensure Assignments were on Plan
- Proficient in P and L knowledge.
Store Opening Coordinator
Ollies Bargain Outlet
04.2021 - 12.2021
- Design and Develop Store Layout to Most Effectively Use Space Provided
- Revised Store Layout Based on Changing Requirements of Supplies and Corporate Initiatives
- Communicate With Internal and External Partners to keep Project on Schedule
- Coordinate the purchase and set up of fixtures for the store
- Ensure staffing needs of the new store are met by maintaining hiring standards, recruiting efforts, interviewing and selection of candidates
- Provide motivation, inspiration and enthusiasm to Team Leaders and Associates
- Implement procedures for maintaining effective and efficient store operations
- Ensure proper training was provided to newly hired Associates
- Accurately complete required documentation for Associate time records, new hire paperwork and project planning-Complete any additional duties as assigned
- Ability to effectively communicate
- Ability to operate all equipment necessary to perform the job
- Ability to complete assignments in the time allotted
- Ability to work a flexible schedule, including nights, weekends and holidays.
Store Team Lead
03.2020 - 04.2021
- Analyzed Store sales results and trends to achieve sales increases and maximize sales
- Maintained a good inventory mix and merchandise presentation to maximize sales results in each store
- Recruiting, training, and building associates
- Controlled payroll hours, cash control, conducted store audits and monitored inventory shrinkage
- Responsible for all aspects of inventory shrinkage throughout the district
- Maintaining high level of customer service within the district through personal interactions with associates and customers
- Trained and developed hourly and management associates within assigned Store.
District Manager
Family Dollar
07.2018 - 03.2020
- Analyzed district sales results and trends to achieve sales increases and maximize sales
- Maintained a good inventory mix and merchandise presentation to maximize sales results in each store
- Recruiting, training, and building associates
- Controlled payroll hours, cash control, conducted store audits and monitored inventory shrinkage
- Responsible for all aspects of inventory shrinkage throughout the district
- Maintaining high level of customer service within the district through personal interactions with associates and customers
- Trained and developed hourly and management associates within assigned district
- Responsible for 12+ STORES.
District Manager
DOLLAR TREE INC
06.2006 - 05.2017
- Analyzed district sales results and trends to achieve sales increases and maximize sales
- Maintained a good inventory mix and merchandise presentation to maximize sales results in each store
- Recruiting, training, and building associates
- Controlled payroll hours, cash control, conducted store audits and monitored inventory shrinkage
- Responsible for all aspects of inventory shrinkage throughout the district
- Maintaining high level of customer service within the district through personal interactions with associates and customers
- Trained and developed hourly and management associates within assigned district
- Responsible for 18+ STORES
- Responsible for 5 Stores that had sales +3M and were in the Company’s Top 600 Stores
- Maintained Sales Increases to become one of the Top 3 DM’s in the Region for 11 Years
- I was called on several times to help clean up stores in several areas within the Region-Memphis TN, Jackson MS, Birmingham AL, New Orleans and Baton Rouge LA.
STORE MANAGER/DISTRICT TRAINER
DOLLAR TREE INC
06.2004 - 05.2006
- Analyzed Store sales results and trends to achieve sales increases and maximize sales
- Maintained a good inventory mix and merchandise presentation to maximize sales results in each store
- Recruiting, training, and building associates
- Controlled payroll hours, cash control, conducted store audits and monitored inventory shrinkage
- Responsible for all aspects of inventory shrinkage throughout the district
- Maintaining high level of customer service within the district through personal interactions with associates and customers
- Trained and developed hourly and management associates within assigned Store
- Responsible for Training New Store Managers in the District
- Responsible for Training New Programs to Store Managers and Assistant Managers.
CO-MANAGER
WAL-MART INC
04.2000 - 10.2003
- Assisted with directing the management team in Facility operations and communicating with both management and hourly Associates about Facility operations, merchandising, and Company direction
- Assisted in driving sales in the Facility
- Assisted in driving the financial performance of the Facility
- Ensured compliance with Company policies and procedures
- Initiated, directed, and participated in community outreach programs, and encouraged and supported Associates and Managers in serving as good members of the community, including establishing and maintaining relationships with key individuals or groups in the community as the representative for the Company, presenting the Company's perspective to various external organizations following the Company's media guidelines, and championing Company-sponsored programs, events, and sustainability efforts to Associates, Customers, and the local community in order to emphasize the Facility as part of the community
- Modeled, enforced, and provided direction and guidance to hourly Associates and managers on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards
- Provided supervision and development opportunities for management and hourly Associates in the Facility
- Upheld the Company's Open Door Policy.
ASSISTANT MANAGER
WAL-MART INC
06.1993 - 04.2000
- Drove sales in assigned area
- Drove the financial performance of assigned area
- Ensured compliance with Company policies and procedures
- Modeled, enforced, and provided direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards
- Participated in community outreach programs, and encouraged and supported hourly Associates in serving as good members of the community
- Provided supervision and development opportunities for hourly Associates in assigned area
- Upheld the Company's Open Door Policy.
Receiving Associate, Office Personal-UPC/Invoice and Cash Office
WAL-MART INC
08.1987 - 05.1993
- Ensure customer satisfaction by greeting and answering their questions
- Tour your department to ensure it meets our customers' expectations
- Work hand-in-hand with sales associates to get the job done
- Prepare and plan for upcoming events that will impact your department
- Ability to communicate, take direction at all levels, and turn it into action
- Use basic math skills to maintain accurate inventory levels.
Education
High School Diploma -
Central Cabarrus High School
Concord, NC 05.2001 -
Skills
Support Services
undefinedCertification
H & R Block Tax Certificate
References
Available upon Request
Timeline
Store Opening Coordinator
Ollies Bargain Outlet
04.2021 - 12.2021
Store Team Lead
03.2020 - 04.2021
District Manager
Family Dollar
07.2018 - 03.2020
District Manager
DOLLAR TREE INC
06.2006 - 05.2017
STORE MANAGER/DISTRICT TRAINER
DOLLAR TREE INC
06.2004 - 05.2006
High School Diploma -
Central Cabarrus High School
05.2001 -
CO-MANAGER
WAL-MART INC
04.2000 - 10.2003
ASSISTANT MANAGER
WAL-MART INC
06.1993 - 04.2000
Receiving Associate, Office Personal-UPC/Invoice and Cash Office
WAL-MART INC
08.1987 - 05.1993
Senior Store Opening Coordinator
Ollies Bargain Outlet
3 2020 - 8 2023
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