Margaret Gallishaw
Germantown,MD
Summary
Experienced customer service manager looking for a new line of work. Years of building relationships with customers and coworkers leading to a successful and fulfilling work environment. Passion for helping others find what they need and solving problems quickly and effectively.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Capital Neuro Care
02.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Front Desk Receptionist
Palmercare Chiropractic
10.2022 - 02.2023
- Efficiently check high volume of patients in and out.
- Collect co payments, verify insurance and discuss payment plans and pay in full options.
- Answer phone lines, register new patients and answer any related questions.
- Keep front desk orderly and smooth running front desk during busy times.
- Keep patient records updated through EMR system.
Assistant Manager
Urban Outfitters, Inc.
03.2020 - 10.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Opened and closed back office by counting tills and deposits each day.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, creating a personalized shopping environment that encouraged repeat customers.
- Created a safe and welcoming work environment for other management and staff
- Handled any escalated customer situations calmly and professionally
Sales Associate
Urban Outfitters, Inc.
11.2017 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed cash and card transactions, returns, and handled other customer questions or issues
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
No Degree - General Studies
Montgomery College
Rockville, MDNo Degree - Prenursing Studies
Towson University
Baltimore, MDSkills
- Product and Service Knowledge
- Customer Service
- Recruiting and Interviewing
- Employee Coaching and Motivation
- Verbal and written communication
- Online Systems
- Schedule Patients
- Overseeing Front Desk
- Schedule Coordination
- Patient Information Collection
- Information Assurance
- Payment Collection
Timeline
Front Desk Receptionist
Capital Neuro Care
02.2023 - Current
Front Desk Receptionist
Palmercare Chiropractic
10.2022 - 02.2023
Assistant Manager
Urban Outfitters, Inc.
03.2020 - 10.2022
Sales Associate
Urban Outfitters, Inc.
11.2017 - 03.2020
No Degree - General Studies
Montgomery College
No Degree - Prenursing Studies
Towson University
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