Summary
Overview
Work History
Education
Skills
Timeline
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Margaret "Molly" Glass

6522 Old Tuscaloosa Hwy,AL

Summary

Dynamic Sales Representative with a proven track record at Lush Cosmetics, excelling in customer engagement and sales expertise. Adept at complex problem-solving and fostering long-term client relationships, I consistently enhanced satisfaction rates through tailored solutions and effective communication. Committed to delivering exceptional service while maintaining up-to-date product knowledge.

Experienced professional with strong background in product support. Adept at resolving complex technical issues, improving customer satisfaction, and ensuring seamless product functionality. Valued for effective team collaboration, adaptability, and delivering impactful results. Skilled in troubleshooting, customer communication, and technical documentation. Reliable and flexible, excelling in dynamic environments.

Overview

8
8
years of professional experience

Work History

Sales Representative

Lush Cosmetics
09.2023 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Product Support Representative 3

FIS Global
11.2022 - 03.2023
  • Promoted a positive work environment by actively participating in team meetings and sharing best practices with colleagues.
  • Improved customer satisfaction by efficiently troubleshooting and resolving product issues.
  • Built rapport with clients through genuine empathy and understanding, fostering long-term customer loyalty.
  • Maintained expert knowledge of product offerings through ongoing training opportunities and research initiatives.
  • Developed strong relationships with clients through consistent communication, building trust in our services.
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining focus on delivering exceptional service levels at all times.
  • Served as a liaison between customers and development teams to ensure timely implementation of bug fixes or feature enhancements.
  • Collaborated with cross-functional teams to identify recurring product issues and develop strategies for resolution.
  • Reduced response time for support inquiries with effective case management and prioritization.

Product Support Representative II

FIS Global
03.2020 - 11.2022
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining focus on delivering exceptional service levels at all times.
  • Maintained expert knowledge of product offerings through ongoing training opportunities and research initiatives.
  • Improved customer satisfaction by efficiently troubleshooting and resolving product issues.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Troubleshot complex hardware issues using advanced diagnostic tools, ensuring prompt resolution times.
  • Improved customer satisfaction by promptly addressing hardware issues and providing efficient solutions.
  • Acted as a liaison between end-users and development teams, effectively bridging the gap between technical jargon and user-friendly language.
  • Expedited issue resolution times with thorough root cause analysis, developing long-term fixes rather than temporary workarounds.

Process Associate

FIS Global
04.2017 - 03.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.

Education

Bachelor of Arts - Art Studio

University of Alabama At Birmingham
Birmingham, AL
05.2011

Skills

  • Customer engagement
  • Interpersonal communication skills
  • Sales expertise
  • Product and service knowledge
  • Complex Problem-solving
  • Systems and software expertise
  • Verbal and written communication
  • Goal-oriented mindset
  • Network troubleshooting
  • Remote support
  • Hardware troubleshooting

Timeline

Sales Representative

Lush Cosmetics
09.2023 - Current

Product Support Representative 3

FIS Global
11.2022 - 03.2023

Product Support Representative II

FIS Global
03.2020 - 11.2022

Process Associate

FIS Global
04.2017 - 03.2022

Bachelor of Arts - Art Studio

University of Alabama At Birmingham

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