MARGARET GONZALES
Alamogordo
Summary
Youth Development Professional with extensive experience in fostering social skills and teamwork among youth. Demonstrates strong leadership, communication, and mentoring abilities, contributing to a 20% increase in program participation. Passionate about inspiring personal growth and creating a supportive environment for youth development.
Overview
12
12
years of professional experience
Work History
Program Supervisor
Base Otero
01.2025 - Current
- Coordinated program activities to ensure alignment with organizational goals and standards.
- Monitored program progress, identifying areas for improvement and streamlining processes.
- Evaluated program outcomes, providing recommendations to enhance effectiveness and efficiency.
- Implemented feedback mechanisms to gather insights from participants, fostering continuous improvement.
- Supported strategic planning initiatives by analyzing data trends and reporting findings to leadership.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Provided ongoing direction and leadership for program operations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Directed team of 13 personnel, overseeing records, performance, and quality assurance.
- Developed strong relationships with community partners to secure resources and support for various programs.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Monitored program performance and outcomes for successful delivery of services.
Youth Development Professional
Boys and Girls Club of Otero County
04.2024 - Current
- Lead engaging activities for youth, fostering social skills and teamwork, resulting in improved group cohesion.
- Eager to learn quickly, work diligently, and adapt to new challenges with a positive attitude.
- Coordinate with team members to plan and execute educational programs, enhancing youth engagement and participation.
- Implement targeted youth development strategies, boosting program participation by 20%.
- Motivate and inspire youth through creative activities, fostering a love for learning and personal growth.
- Monitor and evaluate youth progress, ensuring adherence to program goals and objectives.
- Provide individualized support to youth, assisting in overcoming personal challenges and achieving milestones.
Care Taker
Kids Planet
02.2021 - 09.2021
- Supervised daily activities of 15 children, ensuring safety and educational engagement.
- Developed personalized care plans, resulting in improved child behavior and learning outcomes.
- Collaborated with parents to address individual needs, enhancing overall child development.
- Eager to learn quickly and work diligently, consistently meeting deadlines and contributing positively to team dynamics.
- Led engaging activities, fostering creativity and social skills, resulting in a 20% increase in positive behavior reports.
- Implemented structured routines, enhancing children's adaptability and reducing transition times by 15%.
- Partnered with educators to design age-appropriate learning modules, improving cognitive skills and readiness for school.
- Inspired children through interactive storytelling sessions, boosting language skills and imagination.
- Streamlined daily schedules, increasing efficiency and ensuring all activities were completed within allotted times.
Youth Development Professional
Boys and Girls Club of Otero County
04.2020 - 02.2021
- Led daily activities for youth, fostering social and personal growth; improved engagement by 35%.
- Developed and implemented educational programs, enhancing academic performance and life skills.
- Collaborated with team to create a safe, supportive environment; reduced behavioral issues by 15%.
- Conducted one-on-one mentoring sessions, providing guidance and support to at-risk youth.
- Organized community events, increasing participation and strengthening community ties.
- Eager to learn and adapt quickly, demonstrating a strong work ethic and punctuality in all tasks.
- Led project teams to enhance youth programs, achieving a 20% increase in participation and engagement.
- Coordinated with local schools to integrate after-school programs, improving academic support for 50+ students.
- Analyzed feedback to refine activities, resulting in a 15% reduction in program dropouts.
- Provided emotional and academic support, contributing to a safer, more inclusive environment for all youth.
- Introduced new digital learning tools, enhancing remote engagement and educational outcomes for participants.
Youth Development Professional
Boys and Girls Club of Otero County
04.2019 - 05.2019
- Led engaging activities for youth, fostering social skills and teamwork.
- Mentored students, improving academic performance and self-confidence.
- Coordinated with staff to ensure a safe and supportive environment.
- Developed and implemented programs tailored to youth interests.
- Monitored progress and provided feedback to parents and guardians.
- Proactively engage with youth, fostering a supportive environment to encourage personal growth and development.
- Facilitated group projects, enhancing teamwork and leadership skills among youth participants.
- Implemented educational activities, leading to a 15% improvement in students' academic performance.
- Provided one-on-one mentorship, boosting students' self-confidence and personal development.
- Maintained accurate records of student progress and communicated updates to parents regularly.
- Organized engaging and dynamic programs, increasing youth participation and interest.
Cashier
Bealls INC.
07.2018 - 11.2018
- Handled customer transactions efficiently, reducing average wait time by 2 minutes.
- Resolved customer complaints promptly, improving satisfaction scores.
- Managed cash register with accuracy, ensuring daily balance reconciliation.
- Assisted in training new hires, fostering a collaborative team environment.
- Eager to learn quickly and work diligently, consistently meeting deadlines and exceeding expectations in collaborative environments.
- Streamlined checkout process, cutting wait times by 20%, enhancing customer experience.
- Resolved customer complaints swiftly, boosting satisfaction scores and loyalty.
- Trained new hires effectively, promoting teamwork and a supportive work environment.
- Accurately managed cash register, ensuring daily reconciliation and financial integrity.
- Handled transactions with precision, consistently meeting deadlines and exceeding expectations.
Cashier
Melrose
02.2018 - 06.2018
- Processed transactions efficiently, reducing customer wait times and improving satisfaction.
- Handled cash and card payments accurately, minimizing errors and ensuring financial integrity.
- Assisted customers with inquiries, enhancing their shopping experience and fostering loyalty.
- Maintained a clean and organized checkout area, contributing to a pleasant store environment.
- Eager to learn quickly and work diligently, consistently meeting deadlines and contributing fresh ideas to drive team success.
- Implemented accurate cash handling procedures, significantly decreasing financial discrepancies and enhancing trust.
- Facilitated team efforts to maintain a clean and organized checkout area, improving the overall store environment.
- Proactively assisted customers with inquiries, fostering loyalty and enhancing their shopping experience.
- Contributed fresh ideas and consistently met deadlines, driving team success and operational efficiency.
- Implemented efficient transaction processes, reducing customer wait times and enhancing satisfaction.
Waitress
IHop
06.2015 - 12.2017
- Quick learner with strong work ethic, consistently meeting deadlines and exceeding expectations through dedication and punctuality.
- Effectively managed customer orders and ensured high satisfaction, increasing repeat business by 15% through exceptional service.
- Led a team of servers during peak hours, optimizing workflow and reducing wait times, which improved table turnover by 20%.
- Worked closely with kitchen staff to ensure timely and accurate order delivery, enhancing overall team efficiency and customer experience.
- Implemented upselling techniques, boosting average ticket size by 10%, contributing significantly to monthly revenue targets.
- Analyzed sales data to identify menu trends, leading to the introduction of popular items that boosted sales by 12%.
Waitress
Dennys
07.2013 - 06.2015
- Served customers efficiently, enhancing dining experience and ensuring high satisfaction levels.
- Handled cash and card transactions accurately, reducing payment errors.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Resolved customer complaints promptly, maintaining a positive restaurant atmosphere.
- Eager to learn and adapt quickly, demonstrating a strong work ethic and reliability in all tasks.
- Enhanced upselling techniques, boosting average sales per table by 15% and contributing to overall restaurant revenue growth.
- Trained and mentored new staff, ensuring adherence to company standards and improving team efficiency by 20%.
- Streamlined communication between front-of-house and kitchen staff, reducing order delivery time and improving customer satisfaction.
- Maintained meticulous records of daily transactions, ensuring financial accuracy and compliance with audit requirements.
- Developed strong customer relationships, increasing repeat patronage and boosting customer loyalty.
Caregiver
Sister Care
01.2013 - 07.2013
- Accompanied clients to doctor appointments, facilitating communication and continuity of care.
- Adapt quickly to new tasks and environments, leveraging strong work ethic and punctuality to ensure consistent care quality.
- Delivered personalized care plans, enhancing client satisfaction and health outcomes.
- Managed daily living activities for clients, ensuring adherence to healthcare protocols and safety standards.
- Coordinated with healthcare professionals to develop comprehensive care strategies, improving patient well-being.
- Provided emotional support and companionship, fostering a positive and nurturing environment for clients.
- Monitored medication schedules diligently, reducing the risk of missed doses and adverse health events.
Skills
- Communication
- Problem-solving
- Teamwork
- Leadership
- Organization
- Critical thinking
- Adaptability
- Attention to detail
- Interpersonal skills
- Mentoring
- Sales
- Customer service
- Empathy
- Conflict resolution
- Creativity
- Decision-making
- Negotiation
- Multitasking
- Staff training
- Staff development
- Document management
- Operational leadership
- Staff evaluation
- Team oversight
Timeline
Program Supervisor
Base Otero
01.2025 - Current
Youth Development Professional
Boys and Girls Club of Otero County
04.2024 - Current
Care Taker
Kids Planet
02.2021 - 09.2021
Youth Development Professional
Boys and Girls Club of Otero County
04.2020 - 02.2021
Youth Development Professional
Boys and Girls Club of Otero County
04.2019 - 05.2019
Cashier
Bealls INC.
07.2018 - 11.2018
Cashier
Melrose
02.2018 - 06.2018
Waitress
IHop
06.2015 - 12.2017
Waitress
Dennys
07.2013 - 06.2015
Caregiver
Sister Care
01.2013 - 07.2013
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