Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Margaret Gonzalez

Fort Myers,FL

Summary

Dynamic and customer-focused Teller at Sanibel Captive Community Bank, recognized for exceptional service and cash handling expertise. Built strong client relationships while maintaining cash drawer accuracy and streamlining operations. Demonstrated professionalism and adaptability, contributing to a positive work environment and training new staff on best practices.

Banking professional prepared for Teller role, bringing valuable experience in handling financial transactions and ensuring customer satisfaction. Consistently recognized for reliability and flexibility in adapting to changing needs. Skilled in cash handling, customer service, and maintaining accurate records, with collaborative approach and results-driven mindset.

Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.

Overview

9
9
years of professional experience

Work History

Sales Associate

Bath & Body Works
02.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Teller

Sanibel Captive Community Bank
07.2016 - Current
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Received loan and utility payments, sending funds to correct destinations.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Education

High School Diploma - Child Psychology

St Thomas University
Hialeah, FL
06.1981

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Approachable
  • Positive
  • Cash handling and management
  • Friendly
  • Transaction processing accuracy
  • Cash handling expertise
  • Cash counting
  • Relationship building and management
  • Goal-oriented focus
  • Cash drawer balancing
  • Patience and empathy

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Sales Associate

Bath & Body Works
02.2025 - Current

Teller

Sanibel Captive Community Bank
07.2016 - Current

High School Diploma - Child Psychology

St Thomas University

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