Margaret Godwin
ATLANTA,GA
Summary
Highly organized professional with experience in healthcare settings. Proven track record of providing exceptional support to medical staff, patients and families. Adept at managing administrative tasks with accuracy and efficiency. Committed to providing excellent customer service and maintaining a positive atmosphere in the workplace. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Overview
16
16
years of professional experience
Work History
Business Office Manager/HR Executive
THE FOUNTAINVIEW CENTER
2022.08 - 2023.07
- Resolved workplace issues in accordance with company policy and legal guidelines
- Participated in weekly staff meetings and met with management to review progress and status of various issues
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Developed training materials and provided orientation sessions to new hires
- Ensured compliance with federal, state and local employment laws regarding all aspects of Human Resources management
- Recruited and onboarded new employees, ensuring compliance with regulatory requirements
- Performed background checks and reference checks on potential candidates for open positions
- Managed employee benefits programs including health insurance, retirement plans, vacation leave
- Maintained in-depth knowledge of labor laws and regulations
- Organized events like team building activities or celebratory functions for employees
- Analyzed data related to staff performance and turnover rate to identify areas of improvement
- Facilitated conflict resolution between team members in a timely manner
- Ensured proper deductions were taken out for benefits such as medical insurance or 401 contributions
- Managed payroll processing for a staff of over 300 employees, ensuring accurate and timely payments
- Maintained confidentiality of sensitive employee information at all times
- Managed timekeeping and payroll systems, overseeing system or technology implementations
- Participated in implementation of simplifying and streamlining payroll processes.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
Accounts Payable Coordinator
Reliable Health & Rehab at Lakewood
2019.08 - 2022.08
- Performed reconciliations of bank accounts associated with payroll activities
- Developed training materials for new hire orientation related to payroll processes and procedures
- Developed and maintained employee records in compliance with relevant laws and regulations
- Identified opportunities for process improvements that increased accuracy and efficiency of payroll operations
- Managed accounts receivable process, including invoicing, collections, and reconciliation of payments
- Maintained accurate filing system for all accounts payable records
- Performed bank reconciliations on a monthly basis to verify account activity accurately reflected in books of record
- Worked closely with internal departments to ensure accuracy of invoices issued to customers
- Processed checks and electronic payments from customers in a timely manner
- Prepared monthly financial statements to track account balances and payment histories
- Resolved discrepancies between vendor invoices and purchase orders quickly and efficiently
- Coordinated month-end close activities related to Accounts Payable and Receivable functions
- Prepared journal entries for accruals, prepaid expenses, depreciation., as part of month-end close process
- Produced detailed reports on current status of accounts receivable portfolio for senior management review.
Business HR Manager
Reliable Health & Rehab at Lakewood
2019.08 - 2022.08
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies
- Managed full-cycle human resource operational activities to maximize HR employee performance
- Held exit interviews and documented information discussed with employees
- Created and implemented exit and interview program process
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training
- Decreased workers' compensation claims by working closely with employees to promote safety
- Analyzed data to identify trends in employee engagement, turnover rates, absenteeism, and other metrics
- Coordinated training sessions for employees on topics such as diversity awareness, harassment prevention, safety protocols
- Handled payroll processing tasks including calculating wages based on hours worked and issuing paychecks
- Facilitated team building activities designed to increase collaboration among staff members across different departments
- Managed recruitment process from sourcing and screening candidates through interviewing, hiring, and onboarding
- Conducted investigations into workplace complaints and disputes in accordance with company policies
- Resolved workplace issues in accordance with company policy and legal guidelines
- Recruited and onboarded new employees, ensuring compliance with regulatory requirements.
Unit Secretary/Patient Care Technician
Northside Hospital Atlanta
2015.06 - 2023.07
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly
- Managed unit call reception and routed calls to correct department
- Provided patient information to facilitate timely admissions and discharges
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships
- Answered phone calls to provide assistance, information and medical personnel access
- Monitored unit supply levels and notified management of ordering needs
- Retrieved physicians' paperwork, including lab test requests
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
- Transcribed doctors' orders, including medication and lab test requests
- Compiled physical and digital documents, charts and reports
- Maintained clean and safe environment to promote patient safety and comfort
- Answered patient assistance calls, assessed needs, and offered qualified support
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Human Resources Director
Pruitt Healthcare
Macon , GA
2024.01 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Staffing Coordinator/Central Supply Technician
Reliable Health & Rehab at Lakewood
2008.04 - 2015.05
- Monitored all accounts payable transactions for correct coding and documentation
- Performed month-end close activities, including accruals and journal entries
- Received, record and bank cash, checks, and vouchers
- Reconciled records of bank transactions
- Prepared and processed payroll information
- Calculated, prepared and issue bills, invoices, account statements and other financial statements according to established procedures
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies
- Managed full-cycle human resource operational activities to maximize HR employee performance
- Held exit interviews and documented information discussed with employees
- Created and implemented exit and interview program process
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training
- Decreased workers' compensation claims by working closely with employees to promote safety
- Analyzed data to identify trends in employee engagement, turnover rates, absenteeism, and other metrics
- Coordinated training sessions for employees on topics such as diversity awareness, harassment prevention, safety protocols
- Handled payroll processing tasks including calculating wages based on hours worked and issuing paychecks
- Facilitated team building activities designed to increase collaboration among staff members across different departments
- Managed recruitment process from sourcing and screening candidates through interviewing, hiring, and onboarding
- Conducted investigations into workplace complaints and disputes in accordance with company policies
- Resolved workplace issues in accordance with company policy and legal guidelines
- Recruited and onboarded new employees, ensuring compliance with regulatory requirements.
Education
Certified Nursing Assistant -
Georgia Medical Institute-Dekalb
Atlanta, GA01.1993
High School Diploma -
Carver College
Atlanta, GA01.1986
Skills
- Personnel information systems
- Employee engagement Compliance
- Staff compensation Microsoft Office
- Financial Records and Processing
- Handling Complaints Vendor
- Communication and Negotiation
- Human Resources Accounts Payable and Receivable
- Patient Data Confidentiality
- Lab Test Protocols
- Incoming Call Management
- Medical Records Management
- Inpatient Care
- Customer Service
- Unit Secretary Training
- Patient Admission
- Clinical Support
- Call Transfers
- Heart Monitoring
- Office Supplies and Inventory
- Deadline Management
- Account Reconciliation
- Staff Training and Development
- Employee Onboarding
- Office Administration
- Payroll and budgeting
- Office Management
- Credit and collections
- Payroll Processing
- Relationship Building
- Human Resources Management
- Policy and procedure modification
References
References available upon request
Timeline
Human Resources Director
Pruitt Healthcare
2024.01 - Current
Business Office Manager/HR Executive
THE FOUNTAINVIEW CENTER
2022.08 - 2023.07
Accounts Payable Coordinator
Reliable Health & Rehab at Lakewood
2019.08 - 2022.08
Business HR Manager
Reliable Health & Rehab at Lakewood
2019.08 - 2022.08
Unit Secretary/Patient Care Technician
Northside Hospital Atlanta
2015.06 - 2023.07
Staffing Coordinator/Central Supply Technician
Reliable Health & Rehab at Lakewood
2008.04 - 2015.05
Certified Nursing Assistant -
Georgia Medical Institute-Dekalb
High School Diploma -
Carver College
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