Margaret Gorman
Dorchester,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Childcare Provider
Self-employeed
09.2021 - Current
- Built strong relationships with parents through effective communication about their child''s progress and needs.
- Developed age-appropriate activities and crafts to engage children.
- Established and followed stable routine for children to meet emotional and developmental needs.
- Maintained cleanliness of childcare spaces by performing regular housekeeping tasks such as laundry, dishes, and sanitizing toys.
- Assisted with toileting, dressing and hygiene to meet child's personal needs.
- Served as a positive role model for children in my care by exhibiting patience, kindness, and a strong work ethic on a daily basis.
Nanny
Katie Fillipon
09.2020 - 02.2024
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Assisted children with homework assignments and special projects across different subjects.
Senior Access Facilitator
Brigham And Women's
04.2018 - 09.2020
- Enhanced patient experience by providing compassionate assistance throughout the admissions process.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
- Collaborated with multidisciplinary team members to ensure seamless coordination of all aspects of patient care from admission to discharge.
Shift Manager
Starbucks
04.2015 - 04.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Barista
Starbucks
10.2013 - 04.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Bachelor of Arts - Political Science
University of Massachusetts - Boston
Boston, MA08.2016
Skills
- Patience and Empathy
- Reliability
- Maintaining safe environment
- Dependability
Timeline
Childcare Provider
Self-employeed
09.2021 - Current
Nanny
Katie Fillipon
09.2020 - 02.2024
Senior Access Facilitator
Brigham And Women's
04.2018 - 09.2020
Shift Manager
Starbucks
04.2015 - 04.2018
Barista
Starbucks
10.2013 - 04.2015
Bachelor of Arts - Political Science
University of Massachusetts - Boston