Margaret Gorman
Lancaster,SC
Summary
Proven Chef and Server at King Of Fire, adept in customer service and problem-solving, enhanced customer satisfaction and trained new staff. Skilled in payment processing and maintaining sanitation standards, consistently ensured smooth operations and safety compliance. Demonstrated reliability and responsibility, driving positive outcomes in high-stress situations. Consistent positive feedback from customers as well as co-workers.
Overview
2
2
years of professional experience
Work History
Chef and Server
King Of Fire
03.2022 - Current
- Handles customer inquiries and suggestions courteously and professionally.
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listens to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhancing customer satisfaction by promptly addressing concerns and providing accurate information.
- Actively participates in team meetings and training sessions to stay informed about product updates and changes.
- Training new employees and delegated daily tasks and responsibilities.
- Maintains a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Accurately completing cash and credit card transactions accurately using POS software.
- Overseeing daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Bachelor of Arts - Communications
College of Charleston
Charleston, SC05.2027
Skills
- Customer Service
- Problem-solving abilities
- Payment Processing
- Scheduling
- Product Knowledge
- Appointment Scheduling
- Sanitation Procedures
- Social Media Promotion
Timeline
Chef and Server
King Of Fire
03.2022 - Current
Bachelor of Arts - Communications
College of Charleston
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