MARGARET GOSSETT
Tucson,AZ
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Capable of contributing to team projects while demonstrating individual leadership and success in data entry, management and administrative support. Efficient, skilled in tackling administrative tasks in a fast-paced environment. Customer service oriented with strong attention to detail, professional telephone etiquette and organization skills.
Overview
11
11
years of professional experience
Work History
Legal Assistant
Arevalo Law Firm, LLC
02.2022 - Current
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Medical Receptionist
Inspired Healing
06.2021 - 02.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Clinic Manager
Barney Delaney Perkins Eye Center
04.2020 - 02.2021
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Improved patient satisfaction through effective communication and compassionate care.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Clinic Manager
Barney Delaney Perkins Eye Center
05.2016 - 07.2019
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
Administrative Assistant
Mentis El Paso, LLC
08.2013 - 02.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
Medical Assisting -
Western Technical Institute
El Paso, TexasBasics -
El Paso Community College
El Paso, TexasHealthcare Management -
University of Phoenix
Santa Teresa, New MexicoSkills
- Highly organized
- Meticulous attention to detail
- Travel coordination
- Strong problem solver
- Event planning
- Works well under pressure
- Microsoft Office proficiency
- Pleasant demeanor
- Articulate and well-spoken
- Appointment setting
- Time management
- Customer service-oriented
- Professional and mature
- Human Resources Management (HRM)
- Payroll
- Invoice processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Legal Assistant
Arevalo Law Firm, LLC
02.2022 - Current
Medical Receptionist
Inspired Healing
06.2021 - 02.2022
Clinic Manager
Barney Delaney Perkins Eye Center
04.2020 - 02.2021
Clinic Manager
Barney Delaney Perkins Eye Center
05.2016 - 07.2019
Administrative Assistant
Mentis El Paso, LLC
08.2013 - 02.2016
Medical Assisting -
Western Technical Institute
Basics -
El Paso Community College
Healthcare Management -
University of Phoenix
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