Overview
Work History
Education
Skills
Timeline
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Margaret Hairston

2055 Orange Center Blvd ,FL

Overview

8
8
years of professional experience

Work History

Customer Service Representative

CVS Pharmacy
12.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Direct Support Professional Caregiver

Open Arms & Heart Services Inc
09.2019 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.

Special Needs Bus Monitor

Orange County Schools
08.2017 - 08.2019
  • Improved student safety by closely monitoring their behavior and ensuring compliance with bus rules.
  • Enhanced communication between parents, school staff, and transportation department by promptly addressing concerns and providing updates on student progress.
  • Maintained accurate records of student attendance and incident reports, contributing to a well-organized system for tracking student performance.
  • Monitored environmental factors such as temperature control within the bus, ensuring a comfortable and safe atmosphere for all passengers.

Education

High School Diploma -

Oak Ridge High School
Orlando, FL
05-2009

Skills

  • Customer service
  • Active listening
  • Relationship building
  • Problem resolution

Timeline

Customer Service Representative

CVS Pharmacy
12.2019 - Current

Direct Support Professional Caregiver

Open Arms & Heart Services Inc
09.2019 - Current

Special Needs Bus Monitor

Orange County Schools
08.2017 - 08.2019

High School Diploma -

Oak Ridge High School

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Margaret Hairston