Margaret S. Hale
Fredericksburg,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Geico
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Special Education-ISS Paraeducator-Office Paraprof
Spotsylvania County Public Schools
08.2013 - 06.2023
- Encouraged student independence by teaching self-advocacy skills and fostering personal responsibility for learning outcomes.
- Provided essential support during standardized testing periods, administering exams according to guidelines while accommodating individual student needs per IEPs or 504 plans.
- Maintained a safe and inclusive learning environment by addressing behavioral issues promptly and following established protocols.
- Actively participated in regular team meetings to discuss student progress, share ideas, and collaborate on strategies for continued success.
- Facilitated successful transitions between grade levels or school settings for students requiring additional support throughout the process.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Coordinated with outside agencies such as speech therapists or occupational therapists when necessary to ensure comprehensive support for each student''s unique needs.
- Fostered positive relationships with students, families, and colleagues by exhibiting a caring demeanor and maintaining open lines of communication.
- Supported teachers in managing diverse classroom populations by providing targeted interventions for students who required additional assistance or modifications.
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Took part in professional development workshops to boost skills.
- Prepared reports and maintained administrative records.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
Financial Secretary
Bethlehem Baptist Church
01.2004 - 08.2021
- Contributed to the development of annual budgets by providing valuable input based on historical data analysis.
- Reduced accounting errors with meticulous attention to detail and thorough review of financial statements.
- Coordinated seamless transitions during mergers or acquisitions by managing integration of financial systems and records.
- Implemented robust financial controls, preventing unauthorized access or misuse of funds and resources.
- Ensured timely invoice processing and payment, maintaining strong vendor relationships while upholding company reputation.
- Streamlined budget management, generating detailed financial reports to guide decision-making processes.
- Managed accounts receivable, diligently pursuing overdue payments while maintaining positive client relationships.
- Maintained confidentiality of information related to receiving, recording and depositing of funds.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
Bus Attendant
Spotsylvania County Schools
09.2011 - 08.2012
- Enhanced passenger satisfaction by providing attentive service and addressing individual needs.
- Promoted a positive atmosphere on the bus by interacting courteously and professionally with riders from diverse backgrounds.
- Handled disputes between passengers diplomatically through effective communication skills and conflict resolution strategies.
- Provided support for passengers with special needs, assisting with wheelchair access and other accommodations as necessary.
- Managed emergency situations calmly and efficiently, prioritizing passenger safety above all else.
- Maintained cleanliness of the bus interior, promoting a pleasant environment for all passengers.
- Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
Copy Technician & Cafeteria Monitor
Spotsylvania County Public Schools
08.2008 - 06.2009
- Increased office efficiency by organizing, stocking, and maintaining an inventory of supplies for the copy department.
- Ensured confidentiality of sensitive documents by adhering to strict company policies regarding information security.
- Provided excellent customer service by addressing inquiries promptly and courteously, fostering long-lasting professional relationships.
- Troubleshot equipment malfunctions quickly to minimize downtime and maintain productivity levels.
- Maintained clean organized workspace which facilitated quicker more effective task completion.
- Managed multiple copy jobs simultaneously while maintaining attention to detail and accuracy in each project.
- Reduced errors by carefully following client instructions for specific formatting and printing requests.
- Developed expertise in all aspects of document reproduction including binding, collating, laminating.
- Implemented effective crowd control techniques to manage the flow of students during meal times.
- Streamlined lunchtime procedures, reducing wait times and improving overall efficiency.
- Conducted regular safety inspections of the cafeteria space, identifying and resolving potential hazards quickly.
- Enhanced cafeteria safety by monitoring student behavior and addressing issues promptly.
- Documented incidents of inappropriate behavior or rule violations, reporting them to appropriate school personnel in a timely manner.
Education
No Degree - Early Childhood Education
Germanna Community College
Fredericksburg, VA 05.2001 -
No Degree - Business Administration
Norfolk State University
Norfolk, VA 05.2001 -
Skills
Product Knowledge
Timeline
Customer Service Representative
Geico
06.2023 - Current
Special Education-ISS Paraeducator-Office Paraprof
Spotsylvania County Public Schools
08.2013 - 06.2023
Bus Attendant
Spotsylvania County Schools
09.2011 - 08.2012
Copy Technician & Cafeteria Monitor
Spotsylvania County Public Schools
08.2008 - 06.2009
Financial Secretary
Bethlehem Baptist Church
01.2004 - 08.2021
No Degree - Early Childhood Education
Germanna Community College
05.2001 -
No Degree - Business Administration
Norfolk State University
05.2001 -