Margaret Hamberg
Dental Office Manager
Freeville,NY
Summary
Coordinated frontdesk with detailed understanding of dental terminology and patient procedures. Meticulous record-keeper with 39 years of experience handling sensitive medical information and managing large volumes of personal data, historic health details, imagery and impressions. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Proficient office manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in the dental field. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Dental Office Manager
Ithaca Dentistry
Ithaca, NY
06.2021 - Current
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.8
- Supervised and led team of dental hygienists and support staff of 8.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained store equipment, printers and fax machines.
- Implemented and process improvement initiatives within department.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
Front Desk Receptionist
Ithaca Family Dental
Ithaca, NY
03.2010 - 09.2021
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Dental Office Receptionist
Gentle Dentistry
Sparta, NJ
10.1999 - 06.2007
- Helped patients complete necessary medical forms and documentation.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
High School Diploma -
Sparta High School
Sparta, NJ 09.1978 - 06.1982
Certificate - Certified Dental Assisting Program
County College of Morris
Randolph Township, NJ 06.1982 - 05.1983
Skills
Policies and procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dental Office Manager
Ithaca Dentistry
06.2021 - Current
Front Desk Receptionist
Ithaca Family Dental
03.2010 - 09.2021
Dental Office Receptionist
Gentle Dentistry
10.1999 - 06.2007
Certificate - Certified Dental Assisting Program
County College of Morris
06.1982 - 05.1983
High School Diploma -
Sparta High School
09.1978 - 06.1982