Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Margaret Harbert

Fort Meade

Summary

Dynamic General Manager with a proven track record at Domino's Pizza, excelling in staff motivation and problem resolution. Expert in inventory control and employee development, I foster high-performance teams that enhance customer relations and drive operational efficiency. Committed to achieving excellence through effective leadership and strategic training initiatives.

Overview

23
23
years of professional experience
1
1
Certification

Work History

General Manager

Domino's Pizza
10.2020 - Current
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies and inventory variances.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Store Manager

Dollar General
02.2004 - 01.2007
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.

Overnight Supervisor

CVS Pharmacy
01.2002 - 01.2004
  • Supervised personnel working overnight in all areas to support safe operation and maximize productivity efficiencies.
  • Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

GED -

Chattahoochee Valley Community College
Phenix City, AL
11-2000

Skills

  • Staff motivation
  • Customer relations
  • Problem resolution
  • Employee development
  • Troubleshooting expertise
  • Quality management
  • Staff training and development
  • Effective leader
  • Staff supervision
  • Inventory control

Certification

Foodsafe Certified

Safeserv Certified

Timeline

General Manager

Domino's Pizza
10.2020 - Current

Store Manager

Dollar General
02.2004 - 01.2007

Overnight Supervisor

CVS Pharmacy
01.2002 - 01.2004

GED -

Chattahoochee Valley Community College

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