Margaret Harley
Gardnerville,NV
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Rite Aid. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
18
18
years of professional experience
Work History
Pharmacy Technician
Rite Aid
05.2016 - 12.2023
- Answer incoming phone calls and address questions from customers and healthcare providers.
- Carefully listen to patient concerns, ask questions, and relay relevant information to pharmacist for consultation purposes and/or to ensure patient safety.
- Calculate dosages, fill prescriptions including reconstituting/mixing/measuring out liquid medications., and preparing prescription labels with absolute accuracy.
- Solve patient problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Aid patients by working with coupon companies/manufacturers/insurers to troubleshoot processing information and software requirements to lower the cost of medications.
- Complete 80-100 percent of data daily dependent on staffing to ensure next day ordering and problem resolution.
- Fill an average of 300 scripts daily dependent on staffing, assuring patient satisfaction and retention.
- Aid customers in taking them directly to OTC products or retrieving as appropriate in response to inquiry/discussion in order to promote sales and build positive customer rapport.
- Receive shipments, verify inventory, and pay invoices as well as transfer out medication to other store locations.
- Order/stock medication, vaccines, and operational/office supplies as needed.
- Log a RACS ticket to resolve prescriber/software/billing issues and contact Third Party support for internal software issues and overrides on critical payment errors.
- Ensure patient privacy by adhering to HIPPA protocol.
- Obtain/enter new prescriber data or update existing file to keep current location/contact information and NPI/DEA/State license up to date.
- Make patient calls when feasible to promote medication adherence and safeguard our red star status in addition to scheduling recommended vaccines to boost profit/meet quotas.
- Update SpriptPro cells medications lot numbers/expiration dates as well as add/change NDCs as appropriate.
- Maintenence or adjust Scriptpro cells as needed.
- Pull/maintain outdated/damaged medication and mark/track upcoming outdated medication.
- Verify and adjust inventory counts when dispensing multiple NDCs for one RX or when a discrepancy is noted.
- Interpret and/or verify prescribers notations, obtain missing data per legal processing requirements, as well as request substitutions due to inventory/ product availability.
- Contact insurers/adjusters/prescribers electronically or verbally to obtain claim authorization or resolve billing discrepancies and troubleshoot problem resolution.
- Aid pharmacist in verifying control counts and alerting them to overages/shortages as well as assist with annual inventory.
- Pull/process, bag/date/label, and place warfarin receptacles, accumulative vaccines, outdated nicotine products etc. in the hazard bin for pickup.
- Label and file non-control/control paper prescriptions and assemble excess said files into boxes then label and transfer out of pharmacy to be held per legal storage requirements.
- Locate and pull specified hard copies in preparation for an insurer's audit.
- Worked for a time as Wellness Ambassador when the budget allowed addressing adherence, vaccines, promoting front end sales and building better relationships with our patients among other tasks...
Front End Associate
Rite Aid
05.2015 - 05.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Processed, packaged, and placed D&Os in appropriate bins.
- Cycled out and packaged outdated magazines for vendor pickup.
- Scanned and finalized zero spots throughout the store.
- Pulled old and put out new ad/signage.
- Assembled new displays, floor sets, and put out merchandise per planogram specifications.
- Located, pulled, and packaged recalled merchandise.
- Pulled, priced, and put out clearance items.
- Broke down truck and put out received merchandise.
- Transferred merchandise from warehouse to complete back room pull and address low inventory or vacancies.
- Pulled seasonal to replenish low inventory and fill vacancies as needed.
- Addressed broken glass, spills, etc, per company protocol.
- Straightened and faced store, swept/vacuumed/mopped, cleaned/sanitized restrooms, gathered/discarded garbage per closing duties.
- Tested alarms and logged activity at opening as well as logged when activated by customers etc. throughout the day.
- Maintenanced and watered plants as needed.
- Aided elderly or disabled patrons to their vehicles to load merchandise.
- Gathered and put away carts and baskets from store and parking lot as needed and at closing.
Cleaning Specialist
F.A.A.D. Janitorial Inc.
09.2014 - 06.2015
- Handled equipment, chemicals, and materials properly and with caution.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Developed and implemented comprehensive cleaning plan for entire building.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Implemented a methodical and organized approach to effectively complete 100 percent of assigned tasks in order to provide quality work to multiple contracts daily within the allotted time.
Customer Service Agent
Teleperformance U.S.A.
04.2009 - 07.2009
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Referred the client to a technical representative as appropriate for problem resolution.
Floor Supervisor
Van Heusen Store
02.2008 - 03.2009
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Received, processed, and put out new product per company specifications.
- Assembled or reconfigured new product displays and placed new ad/signage.
- Coached employees and trained on methods for handling various aspects of sales and difficult customers.
- Delegated tasks to employees to enhance productivity and workflow.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Tracked and reported competitors marketing and sales to the corporate office to assist in promoting profit.
- Opened and closed store ensuring lighting, store presentation, and tested alarm functionality.
- Counted opening and closing tills, logged profit, and dropped the nightly deposit.
Sales Consultant
Scruples @ The Village
08.2005 - 08.2007
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of fashionable and unique products to meet customer needs, expanding company's customer base.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Stayed knowledgeable on latest fashion trends and popular brands through continuous research.
- Attended Vegas fashion showcase to evaluate the best product selection for our location and clientele.
- Performed basic eye exam, provided eyeglass/sunglass cleaning service, replaced nose pads and screws as needed.
- Ensured store cabinets were spotless, lighting was functional, and product was appealing in display.
- Opened and closed store by assessing signage and product was stocked and arranged appropriately.
- Counted out till after closing and deposited earnings with the bank at end of day.
Education
Certified Esthetician -
Carson City Beauty Academy
2005
Licensed Pharmacy Technician -
Nevada State Board of Pharmacy
2017
Skills
- Advanced math skills
- Pharmaceutical sales and services
- Manual and automated medication dispensing
- Receiving incoming supplies
- Updating medication histories
- Answering customer questions
- Assisting pharmacists
- Interpreting orders
- Staff Development
- Team collaboration
Timeline
Pharmacy Technician
Rite Aid
05.2016 - 12.2023
Front End Associate
Rite Aid
05.2015 - 05.2016
Cleaning Specialist
F.A.A.D. Janitorial Inc.
09.2014 - 06.2015
Customer Service Agent
Teleperformance U.S.A.
04.2009 - 07.2009
Floor Supervisor
Van Heusen Store
02.2008 - 03.2009
Sales Consultant
Scruples @ The Village
08.2005 - 08.2007
Certified Esthetician -
Carson City Beauty Academy
Licensed Pharmacy Technician -
Nevada State Board of Pharmacy