Summary
Overview
Work History
Education
Skills
Social Media Campaigns
Social Media Proficiency, UWF
Timeline
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Margaret Harvey

Santa Rosa Beach,FL

Summary

Hardworking and passionate job seeker with strong communication and customer service skills eager to secure entry-level tourism position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Hostess

Windjammers on Navarre Beach
01.2019 - 12.2024
  • Answered hundreds of customer questions daily regarding area attractions, hours, seating, and menu information for high volume restaurant.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Used cash registers and credit card machines to cash out customers.
  • Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
  • Supported restaurant marketing efforts through effective social media engagement and promotional event planning.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.

Receptionist

Fountain Law Firm
01.2019 - 06.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Staff Writer

Voyager Student Magazine And Newsletter
08.2023 - 12.2023
  • Wrote and submitted accurate, engaging, and fact-checked stories.
  • Collaborated with editors to refine content, ensuring clarity, accuracy, and cohesiveness for publication.
  • Consistently met tight deadlines under pressure while maintaining high levels of accuracy in writing style.
  • Managed multiple assignments simultaneously while maintaining consistent quality in writing and editing tasks.
  • Assisted with social media promotion efforts.
  • Participated in brainstorming sessions to generate fresh story ideas that resonated with readership demographics.
  • Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
  • Utilized social media to promote stories and build audience.
  • Participated in editorial meetings to discuss story ideas and content.

Palafox Market Event Planning Internship

Pensacola Downtown Improvement Board
04.2023 - 07.2023
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Optimized customer experience by delivering superior services and effectively troubleshooting market day issues for over 300 vendors .
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

Bachelor of Arts - Communications

The University of West Florida
Pensacola, FL
05.2024

Skills

  • Customer Service
  • Greeting guests
  • Guest Engagement
  • Exceptional communication
  • Hospitality service expertise
  • Active Listening and Communication
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette

Social Media Campaigns

  • Criminals in the Classroom, 2023, I was in the team of community outreach for Criminals in the Classroom, a social media campaign by UWF to discourage teenagers in Escambia County from crime. My responsibility was to interview teenagers at Juvenile Hall and in our local high schools about their experiences and issues. I learned how to actively listen to these important perspectives in order to increase account engagement. I was part of the team that presented our campaign to the Dean of the university, head of my department, and Escambia County’s Teen Court judge. The judge gave my performance a 120 out of 100.
  • Navarre Beach Sea Turtle Rescue, 2022, This organization seeks to educate locals and tourists about Northwest Florida’s wildlife and rehabilitate wounded sea turtles. I was in the team of brand awareness for this nonprofit. My team and I designed graphics, analyzed content engagement, and generated social media posts and ideas for the campaign. We reported our findings weekly to the class. This was my first time presenting to a panel, which included the owner of the center, local marine biologists, and the head of my department. I was graded a 112 out of 80.

Social Media Proficiency, UWF

I earned my Social Media Proficiency Certificate through highly specified coursework including social media advertising, content creation, communication crisis management, and journalism for social media. 

Timeline

Staff Writer

Voyager Student Magazine And Newsletter
08.2023 - 12.2023

Palafox Market Event Planning Internship

Pensacola Downtown Improvement Board
04.2023 - 07.2023

Hostess

Windjammers on Navarre Beach
01.2019 - 12.2024

Receptionist

Fountain Law Firm
01.2019 - 06.2024

Bachelor of Arts - Communications

The University of West Florida
Margaret Harvey