Margaret Hemric
Pfafftown,NC
Summary
Experienced Office Manager with demonstrated command of Insurance and ICD-10 Coding. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service Specialist II
Southeastern Freight Lines
11.2021 - 07.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Responsible for any checks or ach checks by phone for freight bills as well as responsible for getting bills paid by current customers.
- Created a way for us to deliver to a huge new distribution center and managed that.
- Worked closely with companies and was responsible for working up freight quotes based on Sales' needs.
- Won 3 Eagle Awards (comes from outside companies) and 2 Achievement Awards for high participation with the Quality Program
Doctor's Dispensing Technician
National Vision Inc.
02.2013 - 11.2021
- Pre-authorize insurance prior to eye exam and called to remind.
- Greet patients, and take care of all paperwork, and all pre-testing before they see the doctor.
- Know ICD-10 codes. and file all insurance for all patients seen that day.
- Efficiently manage the office workflow
- Answer phones, schedule appointments, keep doctor's insurance and all pertinent information up to date ie: CAQH, CE hours
- We are not EMR, so all patient files are paper. These have to be pulled each day prior, and filed back each day.
- Have to keep Contact lens room stocked and order any specialty ones for patients.
- Cleaning is required on a daily basis.
- Assist selling eyeglasses and contact lenses when needed.
Owner
A Higher Bounce
01.2000 - 04.2020
- Started company from the ground up.
- Designed original websites, designed all forms used.
- Took all phone calls and scheduled events.
- Hired and fired employees. also trained them every year for safety regulations.
- Did payroll, W2's, 1099's, paid all state and federal taxes due
- Kept up to date on Inspections for state of NC, and took every class available to make us the safest Inflatable company in NC.
- Did lots of Public Relations via Radio, Television, and word of mouth.
- Covid closed the business
Education
High School Diploma -
Lexington Senior High School
Lexington, NC5 1987
Skills
- Microsoft Office, Excel, and QuickBooks and other computer skills
- Customer Relations
- Call center experience
- Customer Service
- Strong Customer Service
- Capable of Research
- Fantastic Organizational skills
- Proficient in medical insurances, coding and reimbursement
- Excellent written and oral communication
- Good communication skills
- Customer Relationship Management (CRM)
- Complaint Handling
Timeline
Customer Service Specialist II
Southeastern Freight Lines
11.2021 - 07.2024
Doctor's Dispensing Technician
National Vision Inc.
02.2013 - 11.2021
Owner
A Higher Bounce
01.2000 - 04.2020
High School Diploma -
Lexington Senior High School