Margaret Hemric
Pfafftown,NC
Summary
Experienced Office Manager with demonstrated command of Insurance and ICD-10 Coding. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service Specialist II
Southeastern Freight Lines
Greensboro, NC
11.2021 - 07.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Responsible for any checks or ach checks by phone for freight bills as well as responsible for getting bills paid by current customers.
- Created a way for us to deliver to a huge new distribution center and managed that.
- Worked closely with companies and was responsible for working up freight quotes based on Sales' needs.
- Won 3 Eagle Awards (comes from outside companies) and 2 Achievement Awards for high participation with the Quality Program
Doctor's Dispensing Technician
National Vision Inc.
Winston, OR
02.2013 - 11.2021
- Pre-authorize insurance prior to eye exam and called to remind.
- Greet patients, and take care of all paperwork, and all pre-testing before they see the doctor.
- Know ICD-10 codes. and file all insurance for all patients seen that day.
- Efficiently manage the office workflow
- Answer phones, schedule appointments, keep doctor's insurance and all pertinent information up to date ie: CAQH, CE hours
- We are not EMR, so all patient files are paper. These have to be pulled each day prior, and filed back each day.
- Have to keep Contact lens room stocked and order any specialty ones for patients.
- Cleaning is required on a daily basis.
- Assist selling eyeglasses and contact lenses when needed.
Owner
A Higher Bounce
Pfafftown, NC
01.2000 - 04.2020
- Started company from the ground up.
- Designed original websites, designed all forms used.
- Took all phone calls and scheduled events.
- Hired and fired employees. also trained them every year for safety regulations.
- Did payroll, W2's, 1099's, paid all state and federal taxes due
- Kept up to date on Inspections for state of NC, and took every class available to make us the safest Inflatable company in NC.
- Did lots of Public Relations via Radio, Television, and word of mouth.
- Covid closed the business
Education
High School Diploma -
Lexington Senior High School
Lexington, NC5 1987
Skills
- Microsoft Office, Excel, and QuickBooks and other computer skills
- Customer Relations
- Call center experience
- Customer Service
- Strong Customer Service
- Capable of Research
- Fantastic Organizational skills
- Proficient in medical insurances, coding and reimbursement
- Excellent written and oral communication
- Good communication skills
- Customer Relationship Management (CRM)
- Complaint Handling
Timeline
Customer Service Specialist II
Southeastern Freight Lines
11.2021 - 07.2024
Doctor's Dispensing Technician
National Vision Inc.
02.2013 - 11.2021
Owner
A Higher Bounce
01.2000 - 04.2020
High School Diploma -
Lexington Senior High School