Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Margaret Henning

Margaret Henning

Human Resources Professional
Queen Creek,AZ

Summary

Human Resources leader and trusted business advisor with well-developed skills in recruiting, employee engagement, and business management. Recognized for developing and delivering policies, programs, and practices that support the strategic direction and enhance the organization’s culture. Respected for high-level integrity and building trust-based, collaborative relationships with leadership teams and customer groups. Committed to creating a culture that embraces change, diversity, and transparency. Reputation for identifying root causes and facilitating resolution of employee/labor relation issues and providing consultative support to management and staff. Passionate about leading a company in human resources development efforts that deliver company growth across all aspects of business.

Overview

10
10
years of professional experience

Work History

Officer/ Recruiter

US Bank
08.2021 - 04.2024
  • Performed full life cycle recruiting including sourcing, interviewing, assessing, negotiating offers, and closing candidates, reducing hire time from 30 days to 10 days
  • Collaborated with a team of 12 to hire over 2600 candidates for positions in our call centers, class-based hiring in 2022
  • Served as a strategic partner to leadership teams, driving recruitment in alignment with the company business strategy
  • Identified areas of improvement, centralizing and reducing interviews by 40%
  • Developed marketing plans for jobs, building a candidate pool and improving outreach initiatives
  • Implemented new technology systems, training 10+ team members, reducing operating costs while improving workflow
  • Built and nurtured relationships with Operations and Service Managers to improve overall relationship between departments and fill positions with candidates in less than 10 days from receiving application
  • Planned and executed career fairs, completing tracking and follow-up to improve flow of pipeline of candidates from 100 to 500.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Maintained database systems to track and analyze operational data.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Gathered, organized and input information into digital database.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Coordinated schedules to arrange management interviews with applicants.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Assisted with writing job postings and job descriptions for boards.
  • Collaborated with managers to identify and address employee relations issues.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Administered employee benefits programs and assisted with open enrollment.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Developed and monitored employee recognition programs.

Director of Human Resources

Recruiting, Direct Transport, LLC
07.2018 - 07.2021
  • Directed, mentored, and led 12 direct reports with 48 indirect reports, establishing KPIs in alignment with company vision and goals
  • Oversaw daily implementation of Corporate Polices, State and Federal Employment laws, improving employee engagement scores by 70% while reducing our attrition rate from 80% to 20%
  • Managed hiring of all staff across 3 locations, growing the company by 70% with an attrition rate of 16%
  • Partnered with key executives across the businesses to drive employee engagement, morale, and performance
  • Served as liaison between senior management and employees to improve employee relations, driving engagement scores to 90%
  • Sourced, recruited, staffed, onboarded and trained company new hires, designing and developing comprehensive interview guides to improve candidate quality
  • Provided subject matter expertise and project management, opening first remote facility in Memphis, TN.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Educated employees on company policy and kept employee handbook current.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.

Director of Human Resources & Recruiting

Holland Enterprises LLC
04.2017 - 07.2018
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Directed hiring and onboarding programs for new employees.
  • Devised hiring and recruitment policies for 120-employee company.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.

Director of Human Resources & Recruiting

PSC / Avenia
07.2015 - 04.2017
  • Structured compensation and benefits according to market conditions and budget demands.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Educated employees on company policy and kept employee handbook current.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Liaised between multiple business divisions to improve communications.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.

Employee Service Representative/ Corporate Recruiter

Coborn's Inc
11.2013 - 07.2015
  • Developed strong communication and organizational skills through working on group projects.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Gained strong leadership skills by managing projects from start to finish.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.

Education

Business Management

University of Arkansas Business
Fayetteville, AR

Skills

  • Communication, Recruitment, Problem Solving, Training and Development, Employee Labor Relations, HR
  • Management, Benefits, HRIS, Relationship Building, Conflict Resolution, Mentoring, Organizational Skills, Empathetic
  • Leadership, Business Management, Negotiation Skills, Onboarding, Interviewing, Compensation, Coaching, Cultural
  • Coaching, Strategic Planning, Negotiation, Project Management, Ethics, Data Privacy, Risk Management
  • Budget Forecasting
  • Labor agreements
  • Performance Evaluation
  • Organizational Development
  • Internal Communications
  • Benefits Administration
  • Human resources administration
  • Talent Acquisition
  • Compensation Structuring
  • Exit Interviews
  • Employee Relations
  • Payroll Management
  • Training programs
  • Performance Reviews
  • Succession Planning
  • Compliance Management
  • Diversity and Inclusion
  • Retention Strategies
  • Strategy Development
  • Recruitment Strategies

Timeline

Officer/ Recruiter

US Bank
08.2021 - 04.2024

Director of Human Resources

Recruiting, Direct Transport, LLC
07.2018 - 07.2021

Director of Human Resources & Recruiting

Holland Enterprises LLC
04.2017 - 07.2018

Director of Human Resources & Recruiting

PSC / Avenia
07.2015 - 04.2017

Employee Service Representative/ Corporate Recruiter

Coborn's Inc
11.2013 - 07.2015

Business Management

University of Arkansas Business

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Margaret HenningHuman Resources Professional