Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Margaret Herman

Management
Munroe Falls,OH

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

31
31
years of professional experience

Work History

Store Manager

Bluemercury - Virginia
06.2020 - 12.2022
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Analyzed and interpreted store trends to facilitate planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Rotated merchandise and displays to feature new products and promotions.

Department Manager - Jewelry

Macy's
06.2019 - 03.2020
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strength.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up

Account Manager

Beaute Prestige International USA
07.2011 - 03.2017
  • Oversaw new business development and customer servicing.
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Developed presentations to expand distribution and increase market share and volume [Number]%.
  • Leveraged strategic planning to penetrate key accounts.
  • Consistently achieved top ranking in revenue and profit growth.
  • Redefined scope of engagement and target markets to increase business success rates.
  • Contributed to leadership team for implementing company policies and procedures.
  • Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
  • Liaised with store manager to set up visually appealing layout for store merchandise.
  • Conducted inventory analysis to determine optimal stock levels.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Evaluated report data to proactively adjust and enhance operations.

Retail Account Executive

Chanel Inc.
01.1992 - 07.2011
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Used consultative sales approach to understand and meet customer needs.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Managed sales plan activities, promotions, and product launches resulting in expanded revenues and branding.
  • Hired new employees and suggested existing ones for promotions.
  • Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Education

Cosmetology Liceses - Cosmetology

Pittsburg Beauty Academy
Pittsburgh, PA
04.1982

Some College (No Degree) - Business Administration

West Virginia Community College
Weirton, WV

Skills

  • Customer Service
  • Team Leadership
  • Goals and Performance
  • Maximizing Profitability
  • Relationship building and management
  • Sales expertise
  • Goals and performance
  • Operations
  • Team Building
  • Strategic thinker
  • Merchandising
  • Staff training and development
  • Customer Relations
  • Training and mentoring
  • Budget Development
  • n

Timeline

Store Manager

Bluemercury - Virginia
06.2020 - 12.2022

Department Manager - Jewelry

Macy's
06.2019 - 03.2020

Account Manager

Beaute Prestige International USA
07.2011 - 03.2017

Retail Account Executive

Chanel Inc.
01.1992 - 07.2011

Cosmetology Liceses - Cosmetology

Pittsburg Beauty Academy

Some College (No Degree) - Business Administration

West Virginia Community College

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