Margaret Hicks
Powder Springs,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Sam’s Club
06.1998 - Current
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor Of Applied Science - Business Administration And Management
SNHU
07.2021
Skills
- Product Knowledge
- Complaint Resolution
- Data Collection
- Data Entry
- Critical Thinking
- Problem Resolution
- Microsoft Excel
- Customer Relations
- Computer Proficiency
- Spreadsheets
- Microsoft Outlook
- Conflict Resolution
- Order Processing
- Problem-Solving Abilities
- Customer Service
- Customer Relationship Management (CRM)
- Payment Processing
- Problem Solving
Timeline
Customer Service Representative
Sam’s Club
06.1998 - Current
Bachelor Of Applied Science - Business Administration And Management
SNHU