Margaret Higgins
Office Manager
Vancouver,WA
Summary
Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
GBS NW Inc
Portland, OR
12.2017 - 01.2024
- Reviewed files and records to obtain information and respond to requests.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Supervised staff members, organized schedules and delegated tasks.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Manager of Home Department
JCPenney
Kingsport, TN
10.2010 - 09.2017
- Delegated work to staff, setting priorities and goals.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Handled cash register transactions accurately while providing excellent customer service.
Office Assistant
Newbegin Enterprises Inc
Johnson City, TN
04.2004 - 07.2010
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Completed and mailed contracts, invoices or checks.
- Prepared checks for payment of vendor invoices on a timely basis.
Education
Associate of Science - Business Administration
Camden County College
Blackwood, NJ06-1990
Skills
- Data Entry
- Administrative Support
- Team Supervision
- Customer Service
- Billing
- Office Management
- Bookkeeping
- Account Reconciliation
- Organizational Skills
- Office Administration
Certification
- Notary public in the state of Oregon
Timeline
Office Manager
GBS NW Inc
12.2017 - 01.2024
Manager of Home Department
JCPenney
10.2010 - 09.2017
Office Assistant
Newbegin Enterprises Inc
04.2004 - 07.2010
Associate of Science - Business Administration
Camden County College
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