QuickBooks, Excel, Microsoft Office
Margaret Higgins
Office Manager
Boring,OR
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
River City Custom Cabinets
02.2024 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Office Manager
GBS NW INC
12.2017 - 01.2024
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Manager of Home Department
JCPenney
10.2010 - 09.2017
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Launched quality assurance practices for each phase of development
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Arts - Business Administration
Camden County College
Blackwood, NJ06.1990
Skills
- Vendor engagement
- Bookkeeping
- Staff hiring
- Billing
- Database administration
- Scheduling and calendar management
- Customer relations
- Credit and collections
Certification
Notary Public in the of Oregon
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsSoftware
Timeline
Office Manager
River City Custom Cabinets
02.2024 - Current
Office Manager
GBS NW INC
12.2017 - 01.2024
Manager of Home Department
JCPenney
10.2010 - 09.2017
Notary Public in the of Oregon
Associate of Arts - Business Administration
Camden County College
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