Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Hollowwa

Phoenix,AZ

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized with experience in many restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Server

LGO Hospitality
02.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Event Coordinator

In Good Spirits
03.2018 - 02.2021
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Consulted with customers to determine objectives and requirements for events.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.

Hostess

Virtu Honest Craft
09.2016 - 02.2018
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Answered phone calls to take orders, give information and document reservations.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Education

GED -

San Benito High School
Hollister, CA
2012

Skills

  • Pos Operation
  • Quality Control
  • Natural Leadership
  • Anticipating Guest Needs
  • Cocktail Knowledge
  • Guest Relations Management
  • Billing and Payment Processing
  • Servsafe Certified
  • Communications Protocols
  • Managing Extras
  • Guest Satisfaction
  • Conflict and Complaint Resolution
  • Warm and Friendly
  • Hospitality Service Expertise
  • Cool Under Pressure
  • Performance Improvement
  • Ability to Lift 30 Pounds
  • Customer Service and Rapport
  • Cash Handling

Timeline

Server

LGO Hospitality
02.2021 - Current

Event Coordinator

In Good Spirits
03.2018 - 02.2021

Hostess

Virtu Honest Craft
09.2016 - 02.2018

GED -

San Benito High School

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Margaret Hollowwa