Margaret Houston
Detroit
Summary
Dynamic and results-oriented professional with extensive experience at Hyatt Place, excelling in front office operations and guest relations. Proven ability in scheduling appointments and maintaining confidentiality, while enhancing guest satisfaction through effective collaboration. Recognized for training staff and optimizing processes, ensuring a welcoming environment and seamless service delivery.
Overview
5
5
years of professional experience
Work History
Assistant Lead Front Office Receptionist
Hyatt Place
06.2025 - Current
- Greeted visitors and managed front desk operations to create welcoming environment.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Assisted in scheduling appointments and managing calendars for team members.
- Organized office supplies and maintained inventory for efficient daily operations.
- Managed front desk operations, coordinating check-ins and check-outs efficiently.
- Handled guest inquiries and requests, providing timely resolutions to enhance experience.
- Maintained accurate records of room availability and bookings using property management systems.
- Collaborated with team members to streamline front office processes and improve service delivery.
- Monitored lobby activities, ensuring a welcoming atmosphere for all guests.
- Trained new reception staff on standard operating procedures and customer service protocols.
Front Desk Supervisor
Holiday Inn Express Hotel
10.2022 - 03.2024
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored new staff on hotel policies and customer service standards.
- Managed reservations using property management systems to optimize room occupancy.
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction levels.
Housekeeping Room Attendant
Homewood Inn
10.2020 - 04.2023
- Ensured cleanliness and orderliness of guest rooms and common areas to enhance guest satisfaction.
- Collaborated with team members to maintain high standards of cleanliness and safety protocols.
- Responded promptly to guest requests for additional amenities or services during stays.
- Conducted inventory checks on cleaning supplies, reporting shortages to management for timely replenishment.
- Implemented efficient cleaning procedures that reduced time spent per room while maintaining quality standards.
- Trained new staff on best practices for room sanitation and effective use of cleaning equipment.
Education
High School Diploma -
Martin Luther King HS
Detroit, MI05-2016
Skills
- Scheduling appointments
- Confidentiality handling
- Document management
- Collaboration
Timeline
Assistant Lead Front Office Receptionist
Hyatt Place
06.2025 - Current
Front Desk Supervisor
Holiday Inn Express Hotel
10.2022 - 03.2024
Housekeeping Room Attendant
Homewood Inn
10.2020 - 04.2023
High School Diploma -
Martin Luther King HS