Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Ice

Chatsworth,GA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Manager

Tractor Supply
Dalton , GA
01.2021 - Current
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Conducted performance reviews for team members.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Monitored staff performance and addressed issues.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Merchandiser

Tractor Supply
Dalton, GA
04.2015 - Current
  • Maintained a clean and organized work environment at all times.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Assisted customers with locating desired items within store locations.
  • Organized displays according to company standards and specifications.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Built product displays and placed appropriate signage for merchandise.
  • Communicated and coordinated planogram execution with store management.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Presented updated floor plans and design strategy to store management.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Education

High School Diploma -

Valley High School
Pine Grove,WV
05-1988

Some College (No Degree) - General Studies

Fairmont State University
Fairmont, WV

Skills

  • Strategic Planning
  • Expense Tracking
  • Performance Management
  • Sales management
  • Verbal and written communication
  • Team Leadership

Timeline

Manager

Tractor Supply
01.2021 - Current

Merchandiser

Tractor Supply
04.2015 - Current

High School Diploma -

Valley High School

Some College (No Degree) - General Studies

Fairmont State University

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Margaret Ice