Margaret Isaacs

• Managed the integration of new companies into our payroll systems. Worked on all aspects of the integrations.
• Managed the divestor of companies from Nasdaq.
• Prepared the team for move to paperless processing in 2 weeks before the Pandemic began. We were able to meet all the Internal Audit requirements.
• Optimized timelines by effectively delegating tasks and prioritizing workload among team members. My team was in various States and we were able to work as a team.
• Developed strong relationships with ADP, fostering collaboration and mutual growth opportunities.
• Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Achieved departmental goals by developing and implementing strategic plans and initiatives.
• Increased employee satisfaction, providing regular coaching and feedback sessions.
• Streamlined operations for increased efficiency with process improvements and automation.
• Championed continuous improvement initiatives to drive operational excellence within the organization.
• Performed continuous evaluations of business facility, teams and policies to keep operations efficient and consistent.
• Met with department supervisors and provided staff support to attain organizational goals.

• Negotiated contracts with vendors and suppliers, securing favorable terms that benefited both parties involved.
• Developed and fostered strong relationships with client stakeholders.
• Created detailed budgets and forecasts for all major clients, enabling them to make well-informed decisions about their financial future.
• Collaborated with the sales team to identify upselling opportunities, resulting in increased revenue for the department.
• Reduced outstanding accounts receivable balances by implementing stricter payment policies and following up on overdue invoices promptly.
• Provided excellent customer service by proactively addressing concerns related to invoicing or contractual matters, maintaining a high level of client satisfaction.
• Resolved complex billing issues swiftly while maintaining excellent relationships with both internal teams and external partners involved in the process.
• Analyzed financial statements and reports to identify areas for improvement, leading to cost savings and better decisionmaking.
• Facilitated interdepartmental collaboration, enhancing overall company performance and increasing workflow efficiency.
• Oversaw team of [Number] professionals handling [Type] accounts.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Created and managed a customer phone service for the Finance department.

Supported all sections of the Finance department.

• Streamlined processes for efficient handling of customer inquiries, improving overall response times.
• Handled high volume of inbound calls professionally while maintaining composure under pressure situations, resulting in successful problem resolution.
• Achieved high levels of customer satisfaction through empathetic listening skills and tailored solutions to individual needs.

• Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
• Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
• Researched and resolved invoice and payment issues for internal employees and external vendors.
• Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.