Summary
Overview
Work History
Education
Skills
Relevant Skills And Experience
Awards And Interests
Affiliations
Accomplishments
Certification
Languages
What am I looking for in a job?
References
Work Availability
Work Preference
Software
Generic

Margaret Johnson

Entry-Level Computer Typist
New Orleans,Louisiana

Summary

Dynamic, detail-oriented professional with extensive experience with listed employers, specializing in computer typing, organization and planning, along with telecommunications. Polite and professional Computer Typist with exceptional coordination skills. Proficient in use of Microsoft Word proven to promote effective communication across departments. Strong multi-tasking and technical troubleshooting ability. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience
2
2
Certification
3
3
years of post-secondary education

Work History

Telephone Operator

Kelly Services
New Orleans, Louisiana
03.2007 - 03.2007
  • Greeted callers warmly and asked how they could be assisted.
  • Responded to customers' requests for assistance with various issues they were having.
  • Answered incoming calls and directed them to appropriate departments or personnel.
  • Answered incoming calls in a professional, courteous and timely manner.
  • Adhered to all company policies related to telephone etiquette and customer service standards.
  • Routed calls to the correct department based on caller needs.
  • Took messages accurately and delivered them promptly to the intended recipient.
  • Took messages from callers and accurately relayed details to intended staff.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Completed connections between callers, departments and professionals.
  • Paged employees over PA system to ensure prompt connection with callers.
  • Greeted visitors or callers to handle inquiries or direct to appropriate persons.

Office Assistant

Professional Family Support Services
New Orleans, Louisiana
10.2000 - 04.2001
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Answered phone calls and directed them to appropriate personnel.
  • Maintained an organized filing system of paper documents and electronic files.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Assisted with preparing and editing company correspondence and presentations.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Answered and directed phone calls to appropriate staff members.
  • Maintained confidentiality of sensitive information and documents.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Answered telephones, directed calls, and took messages.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Typed, formatted and edited correspondence and other documents.

Receptionist/Secretary

Brooke Staffing
New Orleans, Louisiana
02.1992 - 06.1998
  • Greeted visitors and provided them with assistance.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Handled incoming calls and directed callers to appropriate department or employee.

Inspection Processor

NCNB of Texas (Bank of America)
Dallas, Texas
02.1990 - 03.1991
  • Participated in training sessions to stay updated on industry regulations and technology.
  • Entered data from applications into processing software, maintaining high data integrity.
  • Processed documents to maintain records and files.
  • Managed multiple applications simultaneously, prioritizing tasks to meet deadlines.
  • Prepared and distributed necessary paperwork to all relevant parties.

Account Receivables Clerk

Sears & Roebuck
Dallas, Texas
12.1989 - 01.1990
  • Maintained detailed records of all accounts receivable transactions.

Deli Worker

Winn Dixie
Dallas, Texas
11.1989 - 11.1989
  • Weighed, packaged and priced various meats, cheeses, fruits and vegetables for sale in the deli case.
  • Informed customers of deli specials to increase profits.
  • Maintained safe food handling practices to prevent germ spread.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Project Secretary

BCM Engineers, Inc.
Dallas, Texas
10.1987 - 10.1989
  • Provided administrative support to project teams, ensuring timely completion of tasks and deadlines.
  • Organized and maintained documents related to project activities such as contracts, reports, memos, invoices and presentations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Clerk-Typist

Sidney N. Collier Vo-Tech. School
New Orleans, Louisiana
08.1986 - 07.1987
  • Proofread typed material for spelling errors, grammar mistakes and formatting issues.
  • Answered telephones, routed calls and took messages.
  • Typed correspondence, memos, reports and other documents from rough drafts or corrected copy.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Verified proper font size, alignment and styles on various forms of documents.
  • Filed completed documents on computer hard drive or disk for storage purposes.
  • Revised documents to improve information accuracy, diction and formatting.
  • Proofread documents and corrected errors in grammar, spelling and punctuation.
  • Greeted visitors and directed them to the appropriate personnel.

Maintenance Clerk

Abramson Senior High School
New Orleans, Louisiana
03.1983 - 06.1983
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Typed maintenance reports on a manual typewriter.
  • Maintained a file folder of maintenance reports.

Assistant Manager

Corn Dog Store
New Orleans, Louisiana
06.1982 - 08.1982
  • Maintained up-to-date knowledge of company products and services.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Ensured compliance with safety regulations and company policies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • I placed cash and checks inside a bank deposit bag and took them to the bank deposit box in the mall each night after closing up the store.

Store Booth Cashier

Hickory Farms Store
New Orleans, Louisiana
12.1981 - 12.1981
  • Verified that all prices were accurately scanned during checkout process.
  • Greeted customers and answered questions related to the store's products and services.
  • Organized items on display according to company standards.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Kept records of transactions including number of items sold, total amount tendered, taxes collected.
  • Performed daily opening and closing duties such as setting up registers with required funds, cashing out drawers at end of shift.
  • Provided change and receipts for customers after each transaction.
  • Balanced cash drawer at beginning and end of shift by counting money, checks, and coupons.
  • Responded quickly to customer complaints in a polite manner while resolving issues efficiently.
  • Processed payments from customers using a cash register, credit card machine, or other point-of-sale system.
  • Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.

Education

Basic Word Certification

Goodwill Industries
Tulane Avenue, New Orleans, LA
03.2016 - 07.2016

Certified Typist-Clerk

Sidney N. Collier Vocational Technical School
Louisa Street, New Orleans, LA
08.1986 - 06.1987

No Degree - Medical Administrative-Assisting

Phillips Junior College
Clearview Highway, Metairie, LA
08.1983 - 03.1985

Cooperative Office Occupations Education

Marion Abramson Senior High School
New Orleans
08.1982 - 05.1983

Skills

  • Computer Skills
  • Medical Machine Transcription
  • Typing Skills
  • Internet Skills
  • Operating Systems
  • PC Browser Experience
  • Public Relations Skills
  • Software Experience
  • Media Players
  • Office organization
  • Visitor management
  • Communication skills
  • Business Convention Booth Sales Rep
  • Greeting customers
  • Follow-up skills
  • Multi-line Telephone Operations
  • Telecommunications
  • Clear communication
  • Front desk operations
  • Empathy and patience
  • Schedule coordination
  • Proficient in Microsoft 365 Software
  • Front desk management
  • Clerical support
  • Team building
  • Interpersonal communication
  • Confidentiality management
  • Troubleshooting skills
  • Computer literacy
  • Correspondence management
  • Organizational skills
  • Customer needs assessment
  • Multi-tasking
  • Information verification
  • Welcoming customers
  • Problem-solving
  • Verbal and written communication
  • Service Level Adherence
  • Communication Etiquette
  • Customer relationship management
  • Billing assistance
  • Technical support
  • Attention to detail
  • Time management
  • Conflict resolution
  • Record keeping
  • Typing speed
  • Professional communication

Relevant Skills And Experience

I can register and use e-mail, and set-up website templates for personal and business use.  Able to participate in chatrooms, and some experience with Messenger Services.  Able to seek help when needed, search, listen to news radio, watch productive TV, retrieve and view headline news regularly, use the yellow and white pages, pay bills, and utilize online banking, Some experience with Internet Blogging, experience with word processing, file, and general office duties. Experience with reporting accounts receivables and operating an electronic typewriter.  Experience with sharing verbal information and detailed literature with the public. This experience made it possible for many to become legitimate clients, which almost immediately increased the net worth of a company. Ability to type 60 words a minute.  Some Knowledge of Operating Systems: Windows ME, some DOS, and Windows 7 and 10.  PC Browser Experience:  Internet Explorer, Netscape, AOL Browser, Earth Link Browser, Chrome Browser, Opera Browser, and Microsoft Edge.  Internet Service Experience: Dial-up, DSL, Cable LAN, and Wireless.  Some experience using the Windows calculator. Some experience operating the following software: Word Perfect for Windows 10, Word Perfect for DOS, Reflex Data Base, PFS Write, Mass 11, Paradox Data Base, Org Plus, Freelance Software, Microsoft Works, and Microsoft Office Word (basic certification).  Some knowledge of the following software: PowerPoint, Excel, Microsoft Outlook, Adobe Acrobat 7.0, Note Pad, and Word Pad. Media Players: Windows Media Player 10, Real Player 10, Quick Time Player, Hot Llama Player, and Cyber-Link Power DVD Player.

Awards And Interests

  • Future Business Leaders of America, 1982 - 1983, Received a Trophy for Best Sales Woman of the Year.
  • Second Harvest Food Bank, 07/01/16, Worked there packing up food for the hungry in Louisiana.
  • I am interested in learning certain Internet games and home machine games, and play UNO cards with family and friends.
  • I plan to arrange for Uber Home Services, assistant, to come and prepare a 6 course meal, for me in my home soon, that I can also, freeze.
  • I want to take a sewing, cooking and line dancing class, soon.
  • Also, I want to become a member of the following organizations for further professional development and participation: Secretary's Association, Administrative Assistant Association, Women Executives Association, The Women's Foundation, The Speakers Association (Toast Masters), Real Estate Association, Investor's Association and the Professional Project Management Association.

Affiliations

  • Currently I am a member of Elysian Fields Church of Christ, where I actively participate in weekly worship services and monthly Ladies Bible Class. I plan to present a lesson in the near future, in this monthly bible class.
  • Also, I participate in a Ladies Prayer Line, Monday - Friday at 6:00 a.m. CST.
  • Currently, I am taking a refresher course in Microsoft 365, at home, in my spare time, and enjoying every minute of it.
  • I have a project that I am working on implementing, very soon. I am endeavoring to automate every part of my life, to be organized in everything I do, each day of my life, from sleep and awake time, to breakfast, lunch, and dinner time, from home to work, church, transportation, business, personal and financial life.
  • Currently, I use Uber Eats App, to order different kinds of food from nearby restaurants, that are delivered to my home. I plan to dine out at these and other restaurants, with family members and friends, in the near future.
  • I am in the process of searching for a Puppy Trainer for my puppy Sheca, to train her for the next 3 months, on the weekends.
  • In July of 2016, I worked at the Second Harvest Food Bank on the Westbank, packing up food for the hungry.
  • In my long ago past, I was a member of the Phi Beta Lambda Club in 1986, through Sidney N, Collier Vo-Tech School, which complemented my office occupational skills and showed me leadership.

Accomplishments

  • From 1982-1983, I was a member of the Future Business Leaders of America, where I was given the opportunity to sell products to raise money for the Future Business Leaders of America, and won a trophy for Best Sales Woman of the Year.

Certification

  • Certified Typist-Clerk, in 1987 at Sidney N. Collier Vo-Tech School, in New Orleans, Louisiana
  • Certified Microsoft Word, in 2016 at Goodwill Industries, in New Orleans, Louisiana

Languages

English
Professional

What am I looking for in a job?

I am looking for a part-time job, as a Computer Typist, typing a variety of business correspondence, using a computer, and processing these documents using a printer, copier, scanner and fax machine. Also, I would like to use Microsoft 365 Software Package, each day, to schedule meetings, and set-up appointments using Microsoft Outlook and present presentations, using Microsoft PowerPoint. However, I do not have the desire to perform the following office duties:  Answer the phones, run errands, process mail, or do filing.  I would like to work from 9 a.m. to 3 p.m., Monday through Thursday, with Fridays and the weekends off.  I don't want overtime.  Also, I do not demand more than $2,000 a month, in salary, because I don't want to loose my Social Security Disability, monthly check.  Also, I would like to ask for an expense account that would pay for my taxi fare to and from work, and if possible, with an option to purchase business suits and shoes, for work.

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Work Location

On-Site

Important To Me

Work-life balancePersonal development programsPaid sick leave401k matchStock Options / Equity / Profit SharingPaid time offFlexible work hoursCareer advancementTeam Building / Company Retreats

Software

Basic Microsoft Word

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Margaret JohnsonEntry-Level Computer Typist
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