Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Johnson

Des Moines

Summary

Dynamic Business Execution Consultant with 25 years of management experience and a proven track record in project leadership and client vendor relationship management. Achieved a 22% increase in operational efficiency through strategic process improvements and effective team development. Skilled in risk assessment and fostering collaboration to drive successful project outcomes. Adept at strategic planning, data analysis and process improvement. Brings expertise in

leading and motivating cross-functional teams to achieve project goals.

Overview

35
35
years of professional experience

Work History

Business Execution Consultant

Wells Fargo & Company
11.2014 - 08.2024
  • Assisted in conducting market research to identify client needs and opportunities.
  • Collaborated with team members to develop strategic recommendations for clients.
  • Supported project management tasks by coordinating timelines and deliverables.
  • Participated in client meetings to gather requirements and provide insights.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
  • Led cross-functional teams in project execution, fostering collaboration and innovation.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Operations Manager, Banking Finance

Wells Fargo & Company
04.1989 - 11.2014
  • Led a team of 25 Operation Processors with a 98% accuracy rate.
  • Streamlined operational processes to enhance efficiency and reduce turnaround times.
  • Analyzed performance metrics to identify areas for improvement and drive operational excellence.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Interacted well with customers to build connections and nurture relationships.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for professional development.
  • Collaborated directly with other Operation Managers in various locations to enhance overall performance objectives which led to a 22% increase in operational efficiency.
  • Mentored junior managers, enhancing team capabilities and promoting a culture of continuous improvement.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep productivity on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.

Education

High School Diploma -

Norwalk High School
Norwalk, IA

Skills

  • Project leadership
  • Strong attention to detail
  • Team leadership & development
  • Client relationships
  • Project management
  • Project implementation
  • Best practices implementation
  • Process improvement
  • Employee management
  • Management coaching
  • Risk assessment
  • Relationship building

Timeline

Business Execution Consultant

Wells Fargo & Company
11.2014 - 08.2024

Operations Manager, Banking Finance

Wells Fargo & Company
04.1989 - 11.2014

High School Diploma -

Norwalk High School

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