Margaret Jones
Hillsboro,MO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Quick to learn software particular to the job at hand.
Overview
11
11
years of professional experience
Work History
College Bookstore Clerk
Jefferson College
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
- Performed cash, card and check transactions to complete customer purchases.
- Developed a loyal customer base by consistently delivering exceptional service and knowledgeable recommendations.
- Boosted sales through skillful upselling and promotion of store events and loyalty programs.
- Assisted customers with locating books and other materials in store.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Streamlined processes for receiving shipments, unpacking books, and updating inventory records accurately.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Identified and resolved discrepancies and errors in customer accounts.
- Operated cash register to record transactions accurately and efficiently.
- Collaborated with other staff to support smooth daily operations.
- Supported team members with effective communication and collaboration in daily tasks.
- Helped customers locate specific materials within the store quickly, ensuring their needs were met efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Contributed to a positive work environment by fostering strong relationships with coworkers.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Worked closely with department leads to optimize floor layout based on sale trends.
- Processed refunds and exchanges in accordance with company policy.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
Veterinary Technician
Circle Of Life Animal Hospital
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Answered owner animal health questions and advised on best care practices.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Performed dental cleanings using ultrasonic scaler.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Restrained animals to protect veterinarians from potential harm.
- Obtained patient history from owners and performed physical examinations.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Maintained detailed records of animal health care and diagnostic treatments.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
Senior Court Clerk
State Of Missouri Judiciary
04.2013 - Current
- Prepared court orders and judgments for signature.
- Safeguarded sensitive information through strict adherence to confidentiality guidelines when handling court records.
- Created documents with applicant information and verified data against OSCA's database information.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Coordinated courtroom proceedings and enforced adherence to proper procedures.
- Decreased case backlogs through diligent management of calendars and effective coordination with all parties involved.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Provided assistance to attorneys and court personnel in courtroom
- Streamlined court processes by implementing efficient document management and filing systems.
- Contributed to preparation of jury instructions, verdicts and jury forms to support court proceedings.
- Expedited case processing with thorough preparation and organization of legal documentation.
- Contributed to fair trials by accurately recording testimonies, rulings, objections, and other essential information during hearings.
- Improved access to justice by ensuring that self-represented litigants received accurate information and appropriate resources.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Implemented multi-tasking strategies to handle high-volume caseloads efficiently without sacrificing accuracy.
- Improved court efficiency by training new clerks on proper procedures, policies, and best practices.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Performed routine data entry or document management.
- Facilitated communication between the public, attorneys, and court personnel to ensure smooth operations within the judicial system.
- Collaborated effectively with law enforcement agencies for timely execution of warrants issued by the courts.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Promoted a professional courtroom atmosphere by enforcing proper decorum and maintaining order during proceedings.
- Enhanced courtroom productivity by coordinating schedules among judges, attorneys, and support staff.
- Ensured accurate record-keeping by meticulously reviewing and maintaining court documents.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Cultivated interpersonal skills by building positive relationships with others.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
Education
High School Diploma -
Academy of Math And Science
St Louis, MOSkills
- Issue Resolution
- Customer Service
- Inventory Tracking
- Transaction Processing
- Service Minded
- Work Task Prioritization
- Strong Organization
- Records Management
- Document Management
- Database updates
- Exceptional organizational abilities
Timeline
Senior Court Clerk
State Of Missouri Judiciary
04.2013 - Current
College Bookstore Clerk
Jefferson College
Veterinary Technician
Circle Of Life Animal Hospital
High School Diploma -
Academy of Math And Science
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