Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARGARET JONES

FRUITVALE,TX

Summary

Proactive Patient Care Coordinator and Licensed Practical Nurse with extensive experience in patient care, wound management, and healthcare coordination. Skilled in ensuring HIPAA compliance, patient education, and interdepartmental collaboration. Committed to improving patient outcomes through compassionate care and efficient healthcare operations. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Enthusiastic LVN (Patient care coordinator) motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

HEALTH AT HOME SERVICES
02.2014 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
  • Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
  • Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
  • Streamlined patient admission processes, reducing wait times and improving overall efficiency.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
  • Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
  • Verified patient insurance eligibility and entered patient information into system.
  • Taught patients and families to use at-home medical equipment.

Licensed Practical Nurse

HEALTH AT HOME SERVICES
02.2014 - Current
  • Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Demonstrated excellent technical skills in wound dressing changes, catheter insertion, and other routine nursing procedures.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
  • Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Comforted and counseled patients and families throughout care process.
  • Educated patients and families on health promotion, disease prevention, and self-care management strategies.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Promoted a culture of teamwork through active participation in unit meetings, performance improvement initiatives, and collaborative problem-solving efforts.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Reduced hospital readmissions by providing thorough discharge planning and follow-up care coordination.
  • Contributed to organizational success by participating in accreditation surveys, quality assurance programs, and ongoing staff education activities.
  • Supported patients and families through education on home care procedures, enhancing post-discharge outcomes.
  • Administered medications to ensure adherence to treatment plans, improving health outcomes.
  • Delivered wound care and managed dressings, preventing infections and promoting healing.
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans, optimizing patient outcomes.
  • Collaborated with interdisciplinary healthcare team members to develop individualized care plans for patients.
  • Enhanced patient recovery by providing compassionate care and closely monitoring vital signs.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Reviewed patient history to verify conditions and current medications.
  • Delivered emotional support to patients and families during challenging times.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Provided patient education on health care issues and prescribed medications.
  • Evaluated patient histories, complaints, and current symptoms.
  • Helped patients complete bathing, dressing and eating.
  • Took samples to complete diagnostic and routine assessment tests.
  • Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.

Wound Care Nurse

Greenbrier Nursing Home
02.2013 - 02.2014
  • Evaluated patients'' wounds and recommended appropriate treatments, expediting the healing process.
  • Treated and carefully tended to vascular and diabetic ulcers.
  • Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
  • Collaborated with interdisciplinary teams for comprehensive treatment plans, resulting in improved patient outcomes.
  • Implemented plans to prevent pressure ulcers and other wound developments.
  • Assessed and treated draining of wounds and burns.
  • Provided post-surgery treatment and care for patients with ostomies.
  • Conducted regular assessments of patients'' wounds to monitor progress and adjust treatment plans accordingly.
  • Maintained up-to-date knowledge of advancements in wound care research, incorporating new findings into practice for better results.
  • Communicated effectively with patients from diverse backgrounds, fostering trust and understanding throughout their treatment journey.
  • Reduced wound infection rates through strict adherence to aseptic protocols and proper wound dressing procedures.
  • Educated patients and caregivers on proper at-home wound care, promoting self-management and reducing complications.
  • Instructed patients and caregivers on how to clean and dress wounds and how to prevent infections.
  • Provided emotional support to patients coping with chronic or complex wounds, facilitating resilience during rehabilitation efforts.
  • Effectively managed inventory of supplies, ensuring availability of necessary materials for timely delivery of care to patients.
  • Contributed to clinic efficiency by streamlining documentation processes and maintaining accurate patient records.
  • Coordinated with healthcare providers to develop individualized care plans, addressing the unique needs of each patient.
  • Participated in quality improvement initiatives focused on enhancing overall wound care services within the facility.
  • Documented and examined patient recovery and reported progress to doctors for effective management.
  • Enhanced patient healing by implementing advanced wound care techniques and evidence-based practices.
  • Maintained comprehensive understanding of genitourinary, gastrointestinal and integumentary systems and provided treatment for wounds impacting them.
  • Implemented evidence-based protocols for treatment of complex wounds, leading to reduced hospital stay durations.
  • Improved patient satisfaction by providing compassionate education on wound care management and prevention strategies.
  • Collaborated with multidisciplinary teams to integrate wound care best practices into patient treatment plans, ensuring holistic approach to healing.
  • Contributed to wound care research studies, providing valuable clinical insights and helping to advance field of wound management.
  • Reduced risk of infection with meticulous wound cleaning and dressing techniques.
  • Facilitated wound healing with application of advanced wound care products and techniques, tailored to each patient's needs.
  • Evaluated patient histories, complaints, and current symptoms.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Educated family members and caregivers on patient care instructions.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

Licensed Practical Nurse

Autumn Woods Hospice
08.2008 - 01.2012
  • Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.
  • Comforted and counseled patients and families throughout care process.
  • Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Educated patients and families on health promotion, disease prevention, and self-care management strategies.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
  • Collaborated with interdisciplinary healthcare team members to develop individualized care plans for patients.
  • Monitored patient health conditions to report changes to assigned physician.

Licensed Practical Nurse

Crestwood Nursing Home
08.2008 - 09.2009
  • Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
  • Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.
  • Comforted and counseled patients and families throughout care process.
  • Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
  • Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Educated patients and families on health promotion, disease prevention, and self-care management strategies.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Maintained a safe and therapeutic environment for patients through effective risk assessment and crisis intervention strategies.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
  • Delivered culturally competent care that respected diverse patient populations'' unique values, beliefs, and traditions.
  • Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
  • Increased patient satisfaction scores by consistently delivering high-quality nursing care tailored to individual needs and preferences.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Promoted a culture of teamwork through active participation in unit meetings, performance improvement initiatives, and collaborative problem-solving efforts.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Enhanced patient care by performing comprehensive assessments and developing individualized care plans.
  • Streamlined nursing processes by implementing evidence-based practices that improved clinical workflow efficiency.
  • Reduced hospital readmissions by providing thorough discharge planning and follow-up care coordination.
  • Contributed to organizational success by participating in accreditation surveys, quality assurance programs, and ongoing staff education activities.
  • Supported patients and families through education on home care procedures, enhancing post-discharge outcomes.
  • Administered medications to ensure adherence to treatment plans, improving health outcomes.
  • Delivered wound care and managed dressings, preventing infections and promoting healing.
  • Led training sessions for new LPNs and nursing assistants, improving team competency and patient care standards.
  • Developed patient care plans to address individual needs, promoting faster recovery.
  • Conducted regular patient assessments to identify changes in health status, enabling timely interventions.
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans, optimizing patient outcomes.
  • Collaborated with interdisciplinary healthcare team members to develop individualized care plans for patients.
  • Enhanced patient recovery by providing compassionate care and closely monitoring vital signs.
  • Monitored patient reactions to medications and treatments, quickly addressing adverse reactions.
  • Advocated for patients' needs and preferences with healthcare providers.

Education

LVN NURSING CERTIFICATE - NURSING

TYLER JUNIOR COLLEGE
Tyler, TX
08.2008

Skills

  • Critical Thinking Skills
  • HIPAA Compliance
  • Appointment Scheduling
  • Organizational Skills
  • Multitasking ability
  • Customer Service
  • Patient Relations
  • Attention to Detail
  • Insurance Verification
  • Patient Care
  • Patient Care Coordination
  • Patient confidentiality
  • Verbal and written communication
  • Scheduling
  • Medical Terminology
  • Patient Education
  • Patient Records Management
  • Goal Setting
  • Patient documentation
  • Follow-up care
  • Patient Safety
  • Documentation
  • Patient Registration
  • Filing and Recordkeeping
  • Proficient in [Software]
  • Office Administration
  • Relationship Building
  • Payment Collection
  • Care Planning
  • Creative Problem-Solving
  • Policy compliance
  • Articulate Communication
  • Insurance Practices
  • Healthcare operations
  • Strategic Planning
  • Claims Processing
  • Patient Assessment
  • Quality Assurance
  • Patient Flow Management
  • Inventory Management
  • Database coordination
  • Medical Data Collection
  • Patient Outreach and Follow-Up
  • Regulatory Compliance
  • Organizational standards
  • Interdepartmental Collaboration
  • Cross-Functional Teamwork
  • Switchboard Operation
  • Nursing background
  • Performance Improvement
  • Calm and Effective Under Pressure
  • Punctual and Hardworking
  • Administrative and Office Support
  • Documenting and Recording Information
  • Registration and Scheduling
  • Caring and Empathetic
  • Insurance verifying
  • Patient Intake
  • Data Collection

Certification

  • HIPAA Compliance Certification – Various Providers.
  • Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
  • CPR/AED Certification
  • First Aid Certification

Timeline

Patient Care Coordinator

HEALTH AT HOME SERVICES
02.2014 - Current

Licensed Practical Nurse

HEALTH AT HOME SERVICES
02.2014 - Current

Wound Care Nurse

Greenbrier Nursing Home
02.2013 - 02.2014

Licensed Practical Nurse

Autumn Woods Hospice
08.2008 - 01.2012

Licensed Practical Nurse

Crestwood Nursing Home
08.2008 - 09.2009

LVN NURSING CERTIFICATE - NURSING

TYLER JUNIOR COLLEGE

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MARGARET JONES