Margaret Journiette

• Responded promptly to inquiries regarding their claim status or any other related issues.
• Ensured compliance with all applicable regulations, laws, and guidelines.
• Processed documents to maintain records and files.
• Schedule home inspections for vendors and Independent adjusters. Keeping insureds update on processes and next steps.
• Worked with others on daily processes that needed to be added to scripting (eRCPS)enterprise Root Cause Problem Solving team and issues with current scripting (CPT) Claims Processor Tool.
• Training new hires for property claims in my job description.

This is an opportunity for a Retention Specialist to gain experience in leadership, training, operations and overall growth and development within the National Retention Department.
• On-boarding New Hires
• Attending virtual training's as needed
• Leading ADHOC training's as needed
• Point of contact in local site when Telesales and supervisor are not available

Welcoming new members to their Medicare and Medicare plan, with a brief overview and understanding of their plan and how it will benefit them.

Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

I mentor and give direction to team members and provide training to new hires on best practices.

I assist management in ensuring performance goals are met.

Strictly followed all federal and state guidelines for release of information.

Take daily inbound calls.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Received several company Employee Performance Award after maintaining record sales achievement.
Nominated for the Living Our Values Award by my peers
The Living Our Values Award honors and recognizes the outstanding actions of employees who have made a significant and lasting impact on the quality and growth of our business and the customer experience by living one or more of our values — integrity, compassion, relationships, innovation and performance.