Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Margaret Kaiman

Richmond,VA

Summary

Dynamic Collections Manager with over 10 years thriving in high pressure, team atmospheres. Strong team leader with clear record of success meeting revenue and staff retention goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Special Procedures Collection Manager

Taxing Authority Consulting Services, P.C.
07.2010 - 08.2015
  • Utilized several skip tracing programs such as Accurint, Lexis, PACER and the Work Number.
  • Used state provided access from the Virginia Employment Commission to locate employer and banking information of debtors to place Administrative levies on debtors for delinquent taxes due.
  • Research using social media such as FaceBook, Indeed, Twitter, Instagram to locate debtors and retain information such as employment, vehicle information or addresses to contact and then place Administrative levies on debtors for the delinquent taxes due.
  • Maintained and updated databases for court filings and administrative levy processes and amounts collected from said levies.
  • Ran dockets for up to four attorneys.
  • Filing legal documents with the courts such as Warrants in Debt, Complaints, Summons to Answer Interrogatories, Garnishments and Bills of Particulars.
  • Was main contact for clients to discuss new procedures, training, scheduling meetings and handled any issues with accounts such as adjustments or any concerns with the account.
  • Involved with the approval and editing of any mailing campaigns for collections of several clients.
  • Updated account information using our customized version of REVQ.
  • Contacted customer"s taxpayers to discuss late payments and options for remitting amounts due.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Monitored payments due from client"s taxpayers and promptly contacted client"s taxpayers with past due payments.
  • Processed payments and applied to taxpayer's balances.
  • Set up payment plans for taxpayers and created Promissory Notes for those payment plans.
  • Determined if accounts involved in delinquent real estate taxes should be moved to another department that eventually held auctions to sell properties to clear the delinquent taxes and place that property back on the tax rolls for clients.
  • Traveled to clients to research taxpayer information to obtain new leads for collection of delinquent taxes and to meet with clients to give updates on collections of delinquent taxes.
  • With client permission, placed and removed DMV holds on deliqnuent taxpayers.
  • Notary Public - notarized all required documents



Fees & Fines Coordinator/Office Manager

Linebarger, Goggan, Blair & Sampson, LLP
05.2006 - 07.2010
  • Coordinated successful collection actions for multi-million dollar client resulting in collections on average of $100,000 a month.
  • Ran dockets for up to three attorneys.
  • Promoted from :Legal Assistant to Fees & Fines Coordinator.
  • Involved in the approval of mailing campaign for collections of several clients
  • Customer service, updating client databases and scheduling appointments for up to three attorneys
  • Processing payments, handling client issues, account adjustments and any concerns that may arise with specific clients
  • Train new employees to handle firm's internal programs, process payments, understand client procedures
  • Research client issues, review new clients for attorney
  • Research and skip tracing using programs such as Accurint, Lexis and the Work Number
  • Filing legal documents with the courts such as Warrants in Debt, Complaints, Summons to Answer Interrogatories, Garnishments, Bills of Particulars


Administrative and Office Specialist II

Virginia Department Of Taxation
03.2005 - 05.2006
  • Data Capture Operator for tax documentation. Over 10,000 ksph and 10 key touch experience.

Education

No Degree - Pursued A Bachelors in Accounting

Virginia Commonwealth University
Richmond, VA

Associate of Arts - Web Development/Programming

ECPI Technical College
Richmond, VA
05.2003

Skills

  • Problem Anticipation and Resolution
  • Past Due Balance Management
  • Collection Calls
  • Skip tracing
  • Research
  • Producing legal documentation
  • Notary Public
  • Maintain databases and spreadsheets
  • Bookkeeping
  • Payment Processing
  • Management of a team with up to 5 employees

Certification

  • CNP - Certified Notary Public

Timeline

Special Procedures Collection Manager

Taxing Authority Consulting Services, P.C.
07.2010 - 08.2015

Fees & Fines Coordinator/Office Manager

Linebarger, Goggan, Blair & Sampson, LLP
05.2006 - 07.2010

Administrative and Office Specialist II

Virginia Department Of Taxation
03.2005 - 05.2006

No Degree - Pursued A Bachelors in Accounting

Virginia Commonwealth University

Associate of Arts - Web Development/Programming

ECPI Technical College

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Margaret Kaiman