Margaret Kaiser
Remote Customer Service Representative
New Baltimore,MI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Remote Customer Service Representative
Binson's Medical Supply
10.2018 - 05.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Learned company products and services to provide accurate information to clients.
- Handled customer complaints with professionalism and empathy.
- Documented customer interactions in CRM system for tracking purposes.
- Verify Insurance and benefits
- Managing a Muli-Line phone system
Licensed Practical Nurse
Peter Kaiser
04.2017 - 10.2018
- Administered medications and treatments according to established protocols, ensuring patient safety and compliance.
- Monitored vital signs, documenting changes and reporting concerns to healthcare team promptly.
- Assisted in patient assessments and care planning, promoting individualized treatment approaches.
- Educated patients and families on health management, enhancing understanding of medical conditions.
Licensed Practical Nurse
Clinton Aire Healthcare
08.2016 - 04.2017
- Collaborated with interdisciplinary teams to coordinate comprehensive care for diverse patient populations.
- Trained new staff on nursing protocols and best practices, fostering a culture of continuous improvement.
- Implemented infection control measures, significantly reducing the risk of hospital-acquired infections.
- Led quality assurance initiatives aimed at improving patient outcomes and operational efficiency across departments.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
Resident Services Supervisor, LPN
Arden Courts Memory Care
07.2015 - 08.2016
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored new team members on operational procedures and best practices.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Conducted regular performance evaluations, providing constructive feedback to enhance team capabilities.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Comforted and counseled patients and families throughout care process.
- Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
- Improved patient satisfaction with empathetic communication and timely response to needs.
- Conducted regular patient assessments to identify changes in health status, enabling timely interventions.
- Monitored patient health conditions to report changes to assigned physician.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Licensed Practical Nurse, Home Care
Guardian Home Health Care
05.2015 - 07.2015
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored patient vital signs and reported changes to nursing staff.
- Educated patients and families on care plans and medication management.
- Assisted with activities of daily living, promoting patient independence.
Licensed Practical Nurse, Home Care
Peter Kaiser
09.2014 - 06.2015
- Developed individualized care plans based on thorough assessments of patient needs.
- Demonstrated adaptability by adjusting care plans in response to changes in patients'' conditions or circumstances for optimal outcomes.
- Ensured patient safety by consistently monitoring vital signs and administering medications as prescribed.
- Improved patients'' quality of life by providing compassionate care and assisting with daily living activities.
Licensed Practical Nurse
Martha T. Berry
04.2014 - 09.2014
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
Medical Surgical Licensed Practical Nurse
John Dingell Medical Center
03.2012 - 04.2014
- Administered medications and treatments per physician orders to ensure patient safety and comfort.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted in wound care management, promoting healing through effective techniques and patient education.
- Collaborated with interdisciplinary teams to develop personalized care plans for diverse patient needs.
- Advocated for patients' rights and needs, ensuring a compassionate approach to healthcare delivery.
- Conducted patient assessments, documenting findings accurately to support continuity of care throughout treatment process.
- Enhanced patient care by providing compassionate and attentive nursing services to medical surgical patients.
- Fostered a trusting relationship with patients'' families by addressing their concerns and keeping them informed about the patients'' progress.
- Contributed to a safe environment through strict adherence to infection control protocols during all procedures.
- Demonstrated keen attention to detail while conducting head-to-toe assessments on medical surgical patients.
- Expedited recovery times by implementing appropriate wound care measures and providing timely pain management.
- Skillfully managed high-stress situations during emergency codes or rapid response events within the unit or hospital-wide setting.
- Increased patient satisfaction through effective communication, empathetic listening, and prompt resolution of issues.
Education
No Degree - Phlebotomy
Davenport University
Madison Heights, MINo Degree - Medical Assisting
Davenport University
Madison Heights, MIAssociate of Applied Science - Nursing
Davenport University
Madison Heights, MISkills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Professional telephone demeanor
- Call center operations
- Product knowledge
- Order processing
- Documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
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