Margaret Kamau
operations manager
Acworth,GA
Summary
A talented entrepreneurial leader with an analytical approach to business planning solutions and day-to-day problem-solving initiatives.
I am a highly Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
I bring Profitable growth strategies with extensive Product Knowledge, project management, Positive Brand development skills and advertising strategies with Excellent communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Access Excellence Consulting International Limited
12.2022 - 10.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
Business Development Manager
Centum Learning Limited
08.2022 - 12.2022
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
International Training and Development Consultant
Leoron International UK
03.2022 - 07.2022
- Defined and integrated roles, responsibilities and processes for business team and data management organization
- Partner with business teams and IT personnel to align project goals with business strategy and define project milestones
- Monitor product pricing and legal requirements within African Region
- Market training programs that meet client needs and organizational requirements
- Events management, Stakeholder engagement and Trainer sourcing and feedback
COUNTRY MANAGER
ABMC INTERNATIONAL LTD
08.2021 - 02.2022
- During this tenure, I was responsible for driving growth across African region by ensuring that we had profitable operations across East Africa in Kenya, Tanzania, Uganda, and Rwanda
- Responsible for process re-engineering that pushed for consolidation of services across organization departments, increasing input by 30%
- Increased organization employee engagement & Recruitment across Africa by 60% thereby increasing our profit margin
CONFERENCE PRODUCTION MANAGER
ABMC
03.2019 - 08.2021
- Research, and building content development that was relevant to the industry
- Ensuring we had the relevant speakers with industry knowledge in the events done
- Relevant Contract Negotiations and overall event management
- Logistical Planning of both foreign and local programs inclusive of hotel, flights and ground planning
- Handling all operations for the events inclusive of budgetary allocations with the guidance of the finance team
CORPORATE SALES MANAGER
ABMC KENYA
01.2018 - 03.2019
- Built and managed a healthy pipeline that exceeded sales objectives and set key performance metrics
- Worked as a team leader handling a team of 21 personnel all over Africa covering diverse events and certification programs
- Identified and recommended relevant marketing strategies for all teams involved to ensure success of work event taking place
- Generated new business and built client relationships through walk in inquiries, cold calling, outbound calls, and meeting set KPI to ensure we met set targets
EXECUTIVE SALES REPRESENTATIVE
FLEMING AFRICA
01.2012 - 08.2015
- During this period, I handled different training programs and conferences
- Created a network of more than 100 clients both foreign and local
Education
Bachelor of Arts - Psychology
Kenyatta University
12.2021
Higher Diploma - psychological counseling
Kenya Institute of Professional Counseling
12.2014
Certificate - psychological counseling
Kenya Institute of Professional Counseling
11.2011
Skills
- Customer relationship management (CRM)
- Team leadership
- Customer service
- Policies and procedures implementation
- Workflow optimization
- Project leadership
- Unsurpassed work ethic
Certification
- CERTIFIED INTERNATIONAL PROJECT MANAGER (CIPM)
- CERTIFIED WORLD CLASS MANAGER (CWCM) Leadership training
- Emotional intelligence in the workplace.
Timeline
Operations Manager
Access Excellence Consulting International Limited
12.2022 - 10.2023
Business Development Manager
Centum Learning Limited
08.2022 - 12.2022
International Training and Development Consultant
Leoron International UK
03.2022 - 07.2022
COUNTRY MANAGER
ABMC INTERNATIONAL LTD
08.2021 - 02.2022
CONFERENCE PRODUCTION MANAGER
ABMC
03.2019 - 08.2021
CORPORATE SALES MANAGER
ABMC KENYA
01.2018 - 03.2019
EXECUTIVE SALES REPRESENTATIVE
FLEMING AFRICA
01.2012 - 08.2015
Higher Diploma - psychological counseling
Kenya Institute of Professional Counseling
Certificate - psychological counseling
Kenya Institute of Professional Counseling
- CERTIFIED INTERNATIONAL PROJECT MANAGER (CIPM)
- CERTIFIED WORLD CLASS MANAGER (CWCM) Leadership training
- Emotional intelligence in the workplace.
Bachelor of Arts - Psychology
Kenyatta University
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