Margaret Keith

• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
• Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.

Entered and updated customer data to create and modify account
information.
Navigated between multiple systems to find relevant information
necessary for assigned tasks.
Recognized caller needs and recommend viable solutions.
Recorded customer interactions using the company's Customer
Relationship Management (CRM)
Remained calm, composed, and polite to de-escalate aggressive
customer behavior.
Assisted with benefit, claim, and pre-auth questions and concerns.

Entered and updated customer data to create and modify account
information.
Recognized caller needs and recommend viable solutions.
Recorded customer interactions using the company's Customer
Relationship Management (CRM) system.
Engaged with customers to understand needs, resolve issues and
answer product questions.
Communicated with clients over the phone, email, and chat platforms.
Delivered a high level of service and support to customers as a company
ambassador.
Verified Insurance

• Greeted patients, scheduled appointments and maintained records and accounts.
• Called patients to remind of upcoming appointments and help schedule testing for off-site services.
• Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
• Collected personal, medical and insurance information to provide accurate verification of benefits.
• Processed payments from patients for co-pays and uninsured visits.
• Maintained medical record database with up-to-date patient information and provided information to other providers.
• Comforted patients by anticipating patients' anxieties and answering patients' questions.