Margaret K. Harrod
San Antonio
Summary
Dynamic professional with extensive experience at ServPro, excelling in project coordination and compliance standards. Proven track record in financial reporting and customer service, effectively managing documentation and training staff. Adept at problem resolution and team building, ensuring optimal outcomes in fast-paced environments. Skilled in QuickBooks and communication, driving operational success.
Overview
2026
2026
years of professional experience
Work History
Line Production Administrator
ServPro
09.2024 - Current
- Work with customers and insurance companies to ensure the best possible outcome for their mitigation.
- Use multiple software packages: WorkCenter, Xactimate, and Xactanalysis, Pipedrive, Word, Google and QuickBooks.
- Organize initial services and monitor workflow from inception to conclusion.
- Maintained accurate documentation for compliance and operational standards.
- Assisted in training new staff on production processes and safety protocols.
- Created their SOP's for processing of mitigation protocals
Pro Department Cashier
Home Depot
San Antonio
05.2023 - 09.2024
- I worked in the garden area, taking care of plants, restocking shelves, and helping customers.
- I am now a full-time employee of their Pro Department.
- Processed customer transactions efficiently at the point of sale.
- Maintained cleanliness and organization in checkout areas.
- Assisted customers with product inquiries and store navigation.
- Handled cash, credit, and gift card transactions accurately.
- Stocked shelves and replenished merchandise as needed.
- Provided excellent customer service in a fast-paced environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Office Manager
ContracTECH
San Antonio
08.2012 - 05.2013
- Handled placement of job ads and requirements along with the receipt of them, making the decision if they met the minimum requirements.
- Managed office supplies and inventory for smooth daily operations.
- Implemented filing systems to ensure organized document management.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Project Assistant
Pioneer Flour
San Antonio
10.2010 - 06.2012
- Managed travel, lodging, food, travel expenses of 20 contract employees while they installed SAP software for the company.
- Assisted project managers with scheduling and organizing project timelines.
- Coordinated communication between team members and stakeholders for project updates.
- Supported procurement processes by gathering vendor information and quotes.
- Conducted research on industry trends to support project planning efforts.
- Participated in weekly status meetings with the Project Manager to discuss ongoing tasks and issues requiring resolution.
Office manager
Rios Golden Cuts, Inc
San Antonio
1993 - 2004
- Administered staffing strategies and daily operations for 50 hair salons encompassing 350 employees and office coordination.
- Directed 2 IRS audits and Texas Comptroller audits as well as two divorce audits, guaranteeing flawless execution of all post-arrival audit work.
- Overseen all internal processes alongside administering weekly commission-based payroll for hairstylist.
- Executed payroll reporting, sales tax calculations, yearly W-2s, and 1099s, along with depreciation management.
- Maintained filing system for records, correspondence and other documents.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coded and entered daily invoices with in-house accounting software.
Full charge bookkeeper
Sweedes Restaurant
San Antonio
- Utilized QuickBooks software package for financial management.
- Handled accounts payable and performed bank reconciliation for precise financial reporting.
Executed weekly payroll, achieving punctual and error-free payouts.
Completed payroll tax filings to adhere to statutory obligations.
Generated sales tax reports for accurate financial records.. - Managed daily financial transactions and maintained accurate records.
- Reconciled bank statements and verified account balances regularly.
- Processed payroll and ensured timely employee compensation.
- Prepared financial reports for management review and analysis.
- Oversaw accounts payable and receivable functions effectively.
- Implemented bookkeeping best practices to enhance record accuracy.
- Completed sales tax returns accurately and timely each quarter.
- Performed monthly closing procedures including journal entries and reconciliations of balance sheet accounts.
CEO
Home Engineer
- Running a successful home for the past 23 years, I have raised 3 children, 2 who have had ongoing medical issues, managed our home expenses thru Quick Books, nursed my parents for 4 years along with regular home responsibilities.
- In process of remodeling a home for an Airbnb, which includes dealing with contractors and permits.
Education
Some College (No Degree) - Business
Southwest State University
San Marcos, TXSkills
- Document management
- Customer service
- Financial reporting
- Project coordination
- Compliance standards
- Team building
- Problem resolution
- Communication skills
- Time management
Timeline
Line Production Administrator
ServPro
09.2024 - Current
Pro Department Cashier
Home Depot
05.2023 - 09.2024
Office Manager
ContracTECH
08.2012 - 05.2013
Project Assistant
Pioneer Flour
10.2010 - 06.2012
Full charge bookkeeper
Sweedes Restaurant
CEO
Home Engineer
Office manager
Rios Golden Cuts, Inc
1993 - 2004
Some College (No Degree) - Business
Southwest State University