Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Margaret King

Goshen

Summary

Store Manager with strong skills in inventory management, staff training, and customer service. Demonstrated success in improving store performance through strategic visual merchandising and effective communication. Extensive experience in operations management, leading to increased customer satisfaction and sales growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Store Manager

Dollar General Store
Goshen
06.2024 - Current
  • Managed daily store operations, ensuring compliance with company policies and procedures.
  • Supervised and trained staff on customer service excellence and merchandising standards.
  • Organized inventory, maintaining accurate stock levels and optimizing sales floor presentation.
  • Implemented visual merchandising strategies to enhance product visibility and appeal.
  • Handled customer inquiries, resolving issues to boost overall satisfaction.
  • Coordinated store promotions and events, driving increased customer traffic.
  • Monitored sales trends, adjusting inventory for optimal performance and profitability.
  • Prepared monthly reports on sales figures, expenses, and profits.

General Manager

LaRosa's Pizzeria
Cincinnati
02.2021 - 08.2023
  • Optimized staff schedules for enhanced workforce efficiency and coverage.
  • Oversaw daily operations to ensure seamless restaurant functionality.
  • Coordinated inventory management to sustain stock levels and minimize waste.
  • Implemented operational procedures to improve service quality and consistency.
  • Trained new employees on policies and customer service standards.
  • Resolved customer complaints swiftly to boost satisfaction and loyalty rates.
  • Conducted performance evaluations to identify employee development needs.
  • Maintained vendor relationships to secure competitive pricing on supplies.

Head Cook

West Clermont Local School District
Amelia
04.2019 - 07.2021
  • Supervised 8-10 cooks to uphold quality standards during meal preparation and service.
  • Developed weekly menus adhering to nutritional guidelines and student preferences.
  • Maintained cleanliness and organization of kitchen equipment and work areas.
  • Trained new employees on safe food handling procedures and cooking techniques.
  • Managed inventory of food supplies, ensuring adequate stock levels for operations.
  • Implemented food safety practices to comply with health regulations and standards.
  • Collaborated with nutritionists to design balanced meal options accommodating dietary restrictions.
  • Operated various kitchen equipment to prepare ingredients for cooking.

Owner

King's Painting
Amelia
05.2013 - 07.2021
  • Oversaw inventory management to maintain optimal stock levels and product availability.
  • Managed daily operations and logistics, ensuring business success and efficiency.
  • Developed marketing strategies that enhanced customer engagement and brand visibility.
  • Trained and mentored staff on best practices for customer service and operational procedures.
  • Established vendor relationships, negotiating favorable terms and pricing agreements.
  • Implemented financial controls to monitor expenses and ensure budget compliance.
  • Maintained client relationships through exceptional customer service and support.
  • Identified opportunities for growth, expansion, and diversification within the business.

Education

High School Diploma -

Amelia High School
Amelia, OH
06-1991

Skills

  • Inventory management
  • Visual merchandising
  • Customer service
  • Sales analysis
  • Staff training and development
  • Operations management
  • Cash handling accuracy
  • Effective communication
  • Store operations
  • Delegation skills
  • Strategic thinking
  • Problem-solving skills
  • Operational efficiency
  • Coaching and team leadership
  • Performance improvement initiatives
  • Employee supervision and motivation
  • Loss prevention strategies
  • Partnership development

Accomplishments

  • Bonus for exceeding top tier in sales

Certification

  • Completed numerous CBL's on Management in Elevate that I have certificates from

Languages

English
Professional

References

References available upon request.

Timeline

Store Manager

Dollar General Store
06.2024 - Current

General Manager

LaRosa's Pizzeria
02.2021 - 08.2023

Head Cook

West Clermont Local School District
04.2019 - 07.2021

Owner

King's Painting
05.2013 - 07.2021

High School Diploma -

Amelia High School

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