Margaret Kiwala
Maryville,IL
Summary
OBJECTIVE To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Unload Team/ Softlines Sales Associate
Target
10.2015 - Current
- Assisted unloading merchandise shipments, unwrapped and sorted items to be placed on sales floor
- Greeted and helped guests to enhance their shopping experience.
- Ensured compliance with company policies, local regulations, and ethical standards relating to retail pricing practices.
Account Manager
CMS Communications
11.2008 - 06.2009
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Customer Service Supervisor/Service and Training Manager
Old Navy Inc.
09.2006 - 10.2008
- Trained and Coached associates in customer service
- Oversaw daily operations of store, including: scheduling of daily breaks, cash handling, maintaining store appearance, and auditing of key performance indicators
- Dealt tactfully and effectively with difficult customers
- Worked as part of team of managers and supervisors to achieve sales and other company goals
Sales Associate
Old Navy Inc.
11.1996 - 09.2006
- Provided excellent customer service on the salesfloor, at cash wrap, and in the fitting room
- Ensured that the store was kept clean and well stocked.
Customer Service Representaive/Medicaid Phone Representative
Home Delivery Incontinence Supply INC
09.2001 - 07.2006
- Assessed client needs and recommended appropriate products
- Consistently met or exceeded company metrics for volume of calls taken
- Communicate directly and clearly with customers
- Maintained customer lead data base from multiple sources to create cogent, highly readable documents
- Interpreted customer surveys to form a better understanding of how to benefit the customer
Education
Bachelor of Arts - Communications
Saint Louis University
Saint Louis, MO05.1999
Skills
- Goal-Oriented
- Effective Communication
- Positive Attitude
- Relationship Building
- Collaborative Teamwork
Timeline
Unload Team/ Softlines Sales Associate
Target
10.2015 - Current
Account Manager
CMS Communications
11.2008 - 06.2009
Customer Service Supervisor/Service and Training Manager
Old Navy Inc.
09.2006 - 10.2008
Customer Service Representaive/Medicaid Phone Representative
Home Delivery Incontinence Supply INC
09.2001 - 07.2006
Sales Associate
Old Navy Inc.
11.1996 - 09.2006
Bachelor of Arts - Communications
Saint Louis University