Summary
Overview
Work History
Skills
Timeline
Generic

Margaret Klein

Middletown,NY

Summary

Proven track record in enhancing compliance and property management efficiencies at Devon Management and Morgan Properties. Expert in audit and compliance support with a knack for fostering strong tenant relations. Achieved significant improvements in operational standards and tenant satisfaction, demonstrating exceptional coaching abilities and regulatory knowledge.

Overview

21
21
years of professional experience

Work History

Compliance Support

Devon Management
Warwick, New York
11.2023 - 01.2025
  • Implemented best practices for ensuring compliance with industry standards and regulations related to operations support functions.
  • Supported internal audits conducted by third party auditors in order to ensure compliance with relevant rules and regulations.
  • Provided guidance and support to other departments regarding compliance requirements and best practices.

Property Manager

Morgan Properties
Middletown, NY
09.2003 - 10.2023
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Managed all maintenance requests from tenants in a timely manner.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Provided guidance and support to junior team members in order to facilitate their professional development.
  • Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled resident complaints and expedited maintenance requests.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Exercised direct supervision over property staff.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Built relationships with service vendors and submitted associated billing statements.
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.

Property Manager

Westminster Management Group
Middletown, NY
08.2003 - 09.2007
  • Managed all maintenance requests from tenants in a timely manner.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled resident complaints and expedited maintenance requests.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.

Skills

  • Audit and compliance support
  • Procedure support
  • Product regulatory compliance
  • Compliance regulations
  • Coaching support

Timeline

Compliance Support

Devon Management
11.2023 - 01.2025

Property Manager

Morgan Properties
09.2003 - 10.2023

Property Manager

Westminster Management Group
08.2003 - 09.2007

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Margaret Klein