MARGARET KOLESER
Savannah,GA
Summary
Dynamic Outside Sales Support Manager with a proven track record of empowering team leadership and driving efficient area operations. Expertise in providing actionable solutions for process optimization, resulting in significant reductions in corporate costs. Over eight years of experience managing high-volume call lines and five years as a Senior Administrative Assistant establish a strong foundation in supervisory, dispatching, customer service, and general office administration functions. Recognized for exceptional communication and interpersonal skills that foster collaboration and enhance team performance.
Overview
10
10
years of professional experience
Work History
Sales Support Manager
Airgas
04.2023 - 12.2025
- Managed 3 direct reports.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Developed solutions to sales challenges and maximized business opportunities.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Assistant Branch Manager/Distribution
Airgas
01.2022 - 04.2023
- Managed 6 direct reports and fleet of delivery units.
- Run reports for customers and upper management.
- Advocate for drivers' concerns.
- Requests and ensures products cylinders are available for distribution.
- Reconciles daily delivery trucks daily to reduce inventory issues.
- Acting branch manager when necessary.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Implemented process improvements to increase productivity.
Office Administrator
Airgas
02.2018 - 01.2022
- Answered customer calls, input order and problem solve accounts.
- Answered inquiries about services and products.
- Ran reports in SAP, cleared billing and delivery blocks.
- Researched customer accounts, corrected pricing in PRO's, issued credit and debits as needed.
- Scheduled daily deliveries for Airgas Trucks.
- Accurately posted tickets from daily deliveries for billing.
- Assisted managers with audits and cycle counts.
- Completed Daily Cash Reconciliation reports and made deposits, researching discrepancies when needed.
- Supported front counter personnel when needed.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted with customers by phone, email, or in-person to provide information.
Administrative Assistant
Rutgers, University
11.2015 - 08.2017
- Prepared weekly payroll for over 60 Staff Members.
- Coordinated local and national travel plans and travel expense reimbursements, prepared expense reports.
- Ordered and maintained office supplies and marketing materials.
- Prepared, printed and bound information for use in meetings.
- Coordinated calendar meetings, webinars and travel itineraries.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strategies to streamline and improve office procedures.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor of Arts - Business Information Systems
University of Arizona Global Campus
12.2021
Associates - Applied Science in Office e-Ministration, Business
Katharine Gibbs College
07.2005
Skills
- SAP
- Business Warehouse
- PowerBI
- Kronos
- PRO'S
- Microsoft Office Suite
- Payment posting
- Confidentiality Understanding
- Database maintenance
- Multi-Line Phone Systems
- Payroll Processing
- Operating Procedures and Policies
- Change Management
- Customer Retention
- Sales processes
- Cross-Functional Communication
- Complaint Investigation
- Data Analytics
- Operations Management
- Customer Billing
- Customer Order Management
- Relationship Building
- Effective Communication
- Adaptability and Flexibility
- Organizational Skills
- Customer retention
- Data-driven insights
- Business networking
- Complaint investigation
- Process streamlining
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
Timeline
Sales Support Manager
Airgas
04.2023 - 12.2025
Assistant Branch Manager/Distribution
Airgas
01.2022 - 04.2023
Office Administrator
Airgas
02.2018 - 01.2022
Administrative Assistant
Rutgers, University
11.2015 - 08.2017
Associates - Applied Science in Office e-Ministration, Business
Katharine Gibbs College
Bachelor of Arts - Business Information Systems
University of Arizona Global Campus