Margaret Kowalski
Corona,CA
Summary
Experienced Bartender with extensive knowledge of beer, wine, and spirits. Friendly, open and committed to building customer base by providing exceptional service experience and fostering customer relations. Bartending and management experience in a range of hospitality establishments including up-scale hotel, restaurant, and cantina, catering large scale formal events, speakeasy cocktail bar, and tap house brewery. Well-versed in mixology with diverse menu of memorized drink recipes, suggestions, and ability to build customer rapport. Passionate about serving customers well while exceeding expectations and maintaining poise and sense of humor in demanding environments.
Overview
7
7
years of professional experience
Work History
Commercial Estimator
Southern California Shades
07.2020 - Current
- Review project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Gather cost and material data for accurate and up-to-date information on material and labor costs.
- Prepare bids and proposals to submit to clients and secure new business.
- Collaborate with project managers and contractors to obtain necessary information for preparing cost estimates.
- Manage accounting department through oversight of accounts payable/receivable
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Bartender/Assistant Manager
Hacienda De Mesilla Grille, Inn, And Cantina
05.2017 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Served extremely high customer volumes, supervised employees, and managed performance of the restaurant, cantina, rooftop bar, and back of house during special events, nights, and weekends.
- Soley performed opening and closing of restaurant, printing sales reports, setting up for incoming shifts, preparing cash drawers, taking inventory, monitoring shift changes, and reconciling cash and credit card transactions.
- Developed multitude of regular customers by cultivating strong relationships, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Coordinated bartending and food services for special events such as luncheons, wedding, receptions, and functions held in house.
- Crafted special drink and cocktail menu items for special events, nightly specials, and seasonal offerings.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Applied extensive knowledge of beer, wine and spirits to create innovative cocktails and make informed recommendations to customers to upsell menu items, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers while upholding positive relationships with vendors.
- Developed unique events and special promotions with help of management staff to drive sales.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol to help maintain talented team.
Lead Bartender/Shift Manager
575 Crafted Cocktails
01.2019 - 09.2019
- Crafted entire opening cocktail menu with the help of management and regularly prepared special cocktails for nightly and seasonal offerings. Frequently developed new signature cocktails to support bar marketing brand and increase profits.
- Efficiently served high customer volumes nightly with one tandem bartender.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to uphold ambience of establishment and meet customer needs.
- Supervised and trained staff on mixology, preparing garnishes, presentation of drinks, and setting up and breaking down bar at end of shift.
- Reduced health risks and safety hazards by preparing beverage products consistently while soley creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Bartender
Broken Spoke Taphouse
01.2019 - 09.2019
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Trained new bartenders on product promotion, tap and keg preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maintained impeccably clean and sanitized bar area, beer lockers, refrigeration and storage areas.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor Of Science - Biology
New Mexico State University
Las Cruces, NM05.2017
Skills
- Creative Mixology and Classic Cocktails
- Liquor, Beer, and Wine Knowledge
- Outgoing Personality
- Dining Room and Staff Management
- Memory Retention and Suggestive Selling
- Highly Reliable and Team Player Attitude
- Excellent Communication
- Professional Appearance
- Bar Menu Planning
- Banquet Events
Timeline
Commercial Estimator
Southern California Shades
07.2020 - Current
Lead Bartender/Shift Manager
575 Crafted Cocktails
01.2019 - 09.2019
Bartender
Broken Spoke Taphouse
01.2019 - 09.2019
Bartender/Assistant Manager
Hacienda De Mesilla Grille, Inn, And Cantina
05.2017 - 01.2020
Bachelor Of Science - Biology
New Mexico State University
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