Margaret Kriegner
Port Saint Lucie,FL
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Panera Bread
06.2018 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised ongoing daily production phases.
- Managed staff hiring, training and supervision.
- Cultivated professional working relationships with peers and supervisors.
Brand Operations Manager
Victoria Secret PINK
03.2022 - 09.2022
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Created and managed budgets to maximize brand reach and engagement.
- Researched and identified new opportunities for product and brand development.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Managed and oversaw creative projects to drive quality, accuracy and deadline management.
Sales Associate
JC Western
10.2016 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Associate of Science - Criminal Justice
Keiser University
Fort Lauderdale, FL09.2024
Skills
- Managing Operations and Efficiency
- Calming Strategies
- Handling Customer Complaints
- Reviewing Performance
- Recruiting and Hiring
- Customer Experience Management
- Guest Satisfaction
- Staff Training and Onboarding
- High-Volume Environments
- Payment Processing
- Directing Team Members
- Energetic and Enthusiastic
- Cash Drawer Balancing
- Safe Balancing
- Managing Cash Register
- Safety and Security Enforcement
- Food Safety and Sanitation
- Operations Management
- Cash Handling
- POS Transactions
- Negotiation and Conflict Resolution
Certification
- ServSafe, Panera Bread - 03/14/2021-03/14/2026
Timeline
Brand Operations Manager
Victoria Secret PINK
03.2022 - 09.2022
Shift Manager
Panera Bread
06.2018 - Current
Sales Associate
JC Western
10.2016 - 04.2017
Associate of Science - Criminal Justice
Keiser University