Margaret Lake
Kenner,LA
Summary
Dynamic and detail-oriented professional with a proven track record at Caesar Palace Entertainment, excelling in customer service and gaming compliance. Adept at managing multiple tables while utilizing strong mathematical skills and problem-solving abilities to enhance player satisfaction and mitigate disputes, fostering a positive gaming environment.
Overview
22
22
years of professional experience
Work History
Card Dearler
Ceaser Palace Entertainment
06.2010 - Current
- Proactively identified potential security risks during gameplay, reporting suspicious activity promptly to management.
- Exceeded customer expectations consistently as evidenced by frequent compliments from satisfied guests on service quality provided during their visits.
- Mitigated complex player disputes through diplomatic problem-solving techniques, maintaining a positive gaming environment for all.
- Promoted responsible gambling habits among patrons, adhering to casino guidelines regarding limits and self-exclusion policies.
- Dealt cards according to gaming standard procedures.
- Provided prompt, accurate and courteous service to players.
- Applied probability, statistical theory and other advanced mathematical concepts.
- Reduced instances of player disputes by carefully monitoring games and enforcing casino policies.
- Collaborated with floor supervisors to address any issues or concerns related to gameplay or guest behavior.
- Managed multiple tables simultaneously while maintaining accuracy and efficiency in gameplay.
- Authorized credit and comps in accordance with established policies.
- Maintained a professional gaming atmosphere for players, ensuring all rules were followed.
- Increased customer satisfaction by providing friendly and efficient card dealing services.
- Made accurate and clear chip and cash transactions.
- Handled cash transactions accurately and securely, contributing to casino revenue growth.
- Ensured accurate payouts for winning bets, fostering trust in the gaming environment among players.
- Maintained high standards of personal appearance and grooming, projecting a positive image of the casino brand.
- Participated in ongoing training programs to improve skills and enhance job performance levels.
Sales Associate
Walmart
03.2011 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Assistant Manager
City Gear Clothing Store
02.2020 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented staff training programs to elevate service standards and knowledge.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Enhanced team productivity by streamlining operational processes.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Conducted performance evaluations and provided constructive feedback to employees.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Online Personal Shopper
Walmart
01.2003 - 07.2009
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Preserved patient safety by following safety protocols.
- Developed and implemented individual care plans tailored to needs of each client.
- Maintained entire family's schedule and organized events.
- Assisted clients with physical therapy exercises.
- Encouraged clients to take part in activities tailored to individual needs.
- Monitored and reported any changes in clients' physical and mental health.
- Coordinated appointments with medical professionals.
Assistant Manager
Rouses Market
04.2006 - 05.2009
Education
Bachelor - Early Childhood Care And Education
Hinds Community College
Raymond, MSSkills
- Memory retention
- Eye-hand coordination
- Mental agility
- Game rules
- Blackjack proficiency
- Table etiquette
- Casino procedures
- Hand dexterity
- Shuffling machine operation
- Card handling
- Chip management
- Roulette expertise
- Baccarat basics
- Excellent customer service
- Strong mathematical skills
- Stress tolerance
- Gaming commission compliance
- Payoff control
- Table management
- Game management
- Teamwork
- Teamwork and collaboration
- Quick thinking
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Guest service
- Money handling
- Decision-making
- Tactful communication
- Dealer training
- Table game rules
- Customer interaction
- Relationship building
- Loss and winning computations
- Security procedures
- Equipment cleaning
- Professional ethics
- Cash management
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Goal setting
- Guest relations
- Gaming commission regulations
- Fraud detection
- Dispute mediation
- Game dealing
- Chip inventory systems
Timeline
Assistant Manager
City Gear Clothing Store
02.2020 - 07.2024
Sales Associate
Walmart
03.2011 - 02.2015
Card Dearler
Ceaser Palace Entertainment
06.2010 - Current
Assistant Manager
Rouses Market
04.2006 - 05.2009
Online Personal Shopper
Walmart
01.2003 - 07.2009
Bachelor - Early Childhood Care And Education
Hinds Community College
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