Margaret Landers-Thompson
Greenville,KY
Summary
Experienced professional with a passion for utilizing skills in data accuracy and electronic medical records to make a positive impact in healthcare. Solid foundation in healthcare, data analytics, and patient communications. Dedicated to improving patient experiences through thorough research, analysis, and effective management of intricate information systems.
Overview
11
11
years of professional experience
Work History
Senior Appeals Coordinator
Maximus Federal Services
Remote
03.2025 - Current
- Coordinated appeal processes ensuring compliance with regulatory standards and organizational policies.
- Evaluated appeal cases, identifying key issues and recommending resolutions to improve outcomes.
- Collaborated with cross-functional teams to streamline documentation practices and enhance efficiency.
- Monitored timelines for appeal responses, ensuring adherence to established deadlines and protocols.
- Ensured regulatory compliance by staying current with industry updates and adjustments to relevant laws and policies.
- Managed high caseloads effectively while maintaining strict deadlines for case resolution milestones.
- Reduced backlog of pending appeals through effective prioritization and time management strategies.
Domestic Travel Coordinator
Maximus - Veteran Evaluation Services
Remote
03.2024 - 03.2025
- Managed travel arrangements and scheduling for medical providers, improving overall efficiency.
- Collaborated with scheduling teams to streamline travel processes for medical staff.
- Monitored and adjusted providers’ schedules to enhance time management and service provision.
- Coordinated with per diem staff and correctional facilities to confirm appointment schedules.
- Maintained effective communication between team members and regional management to ensure operational clarity.
Medical Records File Clerk
Maximus - Veteran Evaluation Services
Remote
02.2023 - 03.2024
- Reviewed Veterans entire medical records to determine what information is pertinent while ensuring thorough analysis and data accuracy.
- Organized and maintained confidential medical records in compliance with regulatory standards.
- Conducted detailed research to document medical conditions, upholding high standards of precision.
- Maintained case integrity by facilitating consistent communication and performing necessary checks pre-examination.
Account Receivable Representative
TridentCare
Remote
04.2022 - 02.2023
- Managed claim routing processes, verifying patient demographics for accurate claim distribution.
- Enhanced patient account management by confirming insurance eligibility and resolving related errors.
- Strengthened client relations by promptly addressing communications and processing adjustment requests.
- Resolved billing discrepancies through effective communication with clients and internal teams.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Medical Clerical Assistant
Methodist LeBonheur Healthcare
Memphis, TN
10.2019 - 10.2020
- Scheduled patient appointments and handled administrative duties.
- Optimized clinic workflows by managing patient records through E-clinical Works software.
- Provided support during medical examinations to enhance patient experience.
Insurance Specialist/ Vaccine Specialist
The Shot Nurse
Memphis, TN
08.2016 - 05.2019
- Ensured precise communication for eligibility and authorization processes.
- Processed medical insurance claims, including data compilation, routine handling, and resolving discrepancies through detailed analysis.
- Administered injections, vaccines, and immunizations, conducted lab work, and proficiently utilized E-clinical Works for charting and medical records management.
Medical Clerical Assistant
Methodist LeBonheur Healthcare
Memphis, TN
12.2014 - 03.2018
- Coordinated patient reception and appointment scheduling while maintaining accurate inventory records.
- Performed detailed charting and data management with E-clinical Works EMR software.
- Facilitated efficient patient care through examination support, lab sample collection, and injection administration.
Education
Associate of Science -
Southwest Tennessee Community College
Memphis, TN12.2018
Diploma - Medical Assisting
Concorde Career College
Memphis, TN06.2014
Skills
- Core Healthcare & Administrative
- Billing & Coding
- Medical Terminology
- Electronic/VA Medical Records
- HIPAA Compliance
- CMS Portal
- Documentation & Recordkeeping
- Policy Interpretation
- Quality Control Data & Technical Proficiency
- Data Analysis
- Microsoft Excel
- Salesforce (CRM Systems)
- Technical Proficiency Communication & Interpersonal
- Customer Service & Complaint Resolution
- Excellent Communication
- Active Listening
- Conflict Resolution
- Teamwork & Collaboration Organizational & Analytical Strengths
- Attention to Detail
- Time Management
- Multitasking & Organization
- Task Prioritization
- Problem-Solving
- Strong Analytical Skills
- Adaptability & Flexibility
- Reliability
Timeline
Senior Appeals Coordinator
Maximus Federal Services
03.2025 - Current
Domestic Travel Coordinator
Maximus - Veteran Evaluation Services
03.2024 - 03.2025
Medical Records File Clerk
Maximus - Veteran Evaluation Services
02.2023 - 03.2024
Account Receivable Representative
TridentCare
04.2022 - 02.2023
Medical Clerical Assistant
Methodist LeBonheur Healthcare
10.2019 - 10.2020
Insurance Specialist/ Vaccine Specialist
The Shot Nurse
08.2016 - 05.2019
Medical Clerical Assistant
Methodist LeBonheur Healthcare
12.2014 - 03.2018
Associate of Science -
Southwest Tennessee Community College
Diploma - Medical Assisting
Concorde Career College