Margaret Landmann

• In my role as a help desk support, I consistently provide assistance and answer inquiries from employees throughout the organization
• Assisted in troubleshooting technical issues with computers, printers, telephones, and fax machines
• Managed ticket inventory and ensured timely resolution of issues.

Managed and supervised three lunch periods, maintaining control and order in the lunchroom. Provided supervision to 'lunch helpers' ensuring they adequately wiped down tables at the end of each lunch period. Additionally, monitored students during recess activities.

• I ran small groups, grades k-5. we worked on spelling, reading, fluency, sight words, & sounds. I used the SIPPS program (Beginning, Extension &Challenge). I also worked with grades 3-5 in Read Naturally. I assisted with Acadiance Testing & progress Monitoring.
• Provided instruction to individual or small groups of students to reinforce learning of material or skills initially introduced by a teacher.

• Provided feedback to teachers regarding student successes or challenges observed during instruction time.
• Instructed students in basic academic skills such as reading, writing, math
• Supervised and monitored student behavior in classrooms, hallways, cafeterias, school yards, and other areas.
• Contributed to daily classroom activities as a member of a team including 1 other Para and three kindergarten teachers.

• Operated ShoreTel telephone system to answer and forward calls, provide information, take messages, and scheduling appointments for a large Pediatrics group with 7 clinics and roughly 80 doctors
• As the Lead, I had the responsibility of supervising and evaluating the work activities of receptionists within the Scheduling Center, approximately 17 people
• I helped create and then managed a monthly Workflow Observation evaluation, oversaw collection of new patient data, created and updated Excel Spreadsheets in which the doctors were organized into their 'home' clinics, included each doctor's preferences of scheduling guidelines, parameters of each doctor's practice, which doctor's were or were not accepting new patients, days they are in the office, and any other pertinent information, such as speaking a foreign language
• When requested, I would transmit information or documents to clients, employees, or outside facilities, using computer, mail, and facsimile machine, following all legal guidelines and ensuring proper confidentiality for patients.

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
• Transmit information or documents to customers, using computer, mail, or facsimile machine.