Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Margaret Lantz

Bloomington,IL

Summary

Proactive professional with a background in customer service and caregiving. Expertise in time management and effective communication fosters trust and ensures seamless operations. Prepared to leverage skills in a dynamic environment to enhance team performance and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Delivery Driver and Kitchen Assistant

Flingers Pizza
Bloomington, Illinois
09.2024 - Current
  • Communicated with customers to confirm orders and delivery details.
  • Handled cash transactions and processed payments accurately.
  • Collaborated with kitchen staff to ensure order accuracy before departure.
  • Followed safety protocols while driving and delivering products promptly.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Nanny to Four and Caregiver to Special Needs Child

Dr. Michael and Kelsey Endris
Bloomington, Illinois
05.2021 - Current
  • Supervised daily activities and routines for multiple children.
  • Prepared nutritious meals and snacks according to dietary needs.
  • Organized educational and recreational activities to promote development.
  • Ensured a safe and clean environment for children's play and learning.
  • Communicated effectively with parents about children's progress and needs.
  • Managed schedules, including appointments, playdates, and extracurricular activities.
  • Provided emotional support and guidance during challenging situations.
  • Created an atmosphere of trust between myself and both the family and the kids I cared for.
  • Caregiver for youngest child, Nora, who is in a wheelchair and verbally non communicative. We are able to communicate through a specially adapted computer.

Expo Runner and Host

Harmony Korean BBQ
Bloomington, Illinois
10.2022 - 10.2024
  • Coordinated food orders between kitchen and servers for timely delivery.
  • Maintained organized service area to ensure smooth workflow during peak hours.
  • Communicated with kitchen staff to confirm order accuracy and special requests.
  • Assisted in training new staff on expediting procedures and best practices.
  • Monitored food presentation standards to uphold restaurant quality expectations.
  • Collaborated with front-of-house team to enhance customer dining experience.
  • Resolved customer inquiries regarding menu items and order status promptly.
  • Maintained knowledge of menu items and specials in order to answer questions from guests or servers.
  • Informed management of any issues that arose while preparing or expediting orders.

Education

History

Illinois State University
Normal, IL

Skills

  • Customer relationship management
  • Time management
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Problem solving
  • Dependable and reliable

References

References available upon request.

Timeline

Delivery Driver and Kitchen Assistant

Flingers Pizza
09.2024 - Current

Expo Runner and Host

Harmony Korean BBQ
10.2022 - 10.2024

Nanny to Four and Caregiver to Special Needs Child

Dr. Michael and Kelsey Endris
05.2021 - Current

History

Illinois State University

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