Margaret Lauer
Merriam
Summary
Personable and reliable with natural aptitude for communication and customer service. Possesses clear understanding of telecommunication systems and proficient in managing multi-line phone systems and routing calls efficiently. Aims to ensure smooth and effective communication within organization through attentive and responsive support. Offering strong foundation in communication and customer service, eager to learn and develop in professional setting. Compassionate and dedicated with strong commitment to patient care and well-being. Aims to make significant impact on patient outcomes through effective care and empathy. Offering solid foundation in healthcare principles and strong desire to learn and grow in this environment. Developed critical skills in high-pressure healthcare environments, focusing on patient care, communication, and teamwork. Looking to transition into new field, bringing proficiency in handling medical emergencies and patient interactions. Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments.
Overview
29
29
years of professional experience
Work History
Patient Placement Specialist
AdventHealth Shawnee Mission
01.2025 - Current
- Coordinated patient placement processes to ensure timely and efficient admissions based on clinical needs and facility availability.
- Conducted comprehensive assessments of patient requirements to match them with appropriate healthcare services and resources.
- Maintained open communication with healthcare providers to facilitate seamless transitions of care for patients.
- Utilized hospital data systems to track patient placements, analyze trends, and optimize resource allocation.
- Participated in training sessions for new staff on patient placement protocols and software usage.
Communications Specialist
AdventHealth Shawnee Mission
05.2022 - Current
- Manage crisis communication situations - paging hospital emergency codes and overhead announcements as needed.
- Enhanced customer satisfaction by efficiently routing calls to appropriate departments and personnel.
- Contributed to a positive work environment with a friendly demeanor while interacting with customers, colleagues, and visitors.
- Answer incoming client queries and complaints to provide strong customer service in a professional manner
- Maintain confidentiality of patient information as required by HIPAA.
- Maintained an organized workspace, ensuring that necessary resources such as directories, phone lists, and manuals were easily accessible during daily operations.
- Serve as first line of communication for AdventHealth facilities in the Kansas City region.
Registered Nurse, Emergency Department
AdventHealth Shawnee Mission
11.1998 - 12.2021
- Demonstrated strong clinical reasoning skills when assessing patient's conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
- Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions in the Emergency Department.
- Reduced patient wait times by efficiently triaging patients based on acuity levels and prioritizing urgent cases.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Upheld professional nursing standards and ethical principles when advocating for patient's rights, respecting their autonomy, and maintaining confidentiality at all times.
- Educated family members and caregivers on patient care instructions.
- Promoted a safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines.
- Prevented potential medication errors by diligently verifying orders, double-checking dosages, and administering medications according to established protocols.
- Facilitated smooth transitions of care by effectively communicating pertinent information during hand-offs and discharge planning.
- Provided valuable support to families during critical situations by offering emotional support, answering questions, and assisting with decision-making processes related to their loved one''s care.
- Contributed to improved departmental performance metrics through prompt documentation of assessments, interventions, and patient responses in electronic medical records.
Registered Nurse, Emergency Department
St. Luke's Northland
05.2002 - 05.2004
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Registered Nurse, Emergency Department
Overland Park Regional Medical Center
10.1998 - 05.2002
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Registered Nurse, Emergency Department
Moreno Valley Medical Center
12.1996 - 10.1998
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Registered Nurse, Emergency Department
Riverside Community Hospital
12.1996 - 10.1998
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Education
Associate of Science - Nursing
Riverside Community College
Riverside, CA12.1996
Skills
- Managing switchboard operations
- Telephone communication
- Effective question handling
- Professional telephone communication
- Work prioritization
- Excellent verbal communication skills
- Effective call management
- Interdepartmental coordination
- Researching customer issues
- Directory assistance
- Computer skills
- Clear communication
- Triage
- Prescription refills
- HIPAA compliance
- Clinical judgment
- Emergency care
- Patient management
- Teamwork and collaboration
Timeline
Patient Placement Specialist
AdventHealth Shawnee Mission
01.2025 - Current
Communications Specialist
AdventHealth Shawnee Mission
05.2022 - Current
Registered Nurse, Emergency Department
St. Luke's Northland
05.2002 - 05.2004
Registered Nurse, Emergency Department
AdventHealth Shawnee Mission
11.1998 - 12.2021
Registered Nurse, Emergency Department
Overland Park Regional Medical Center
10.1998 - 05.2002
Registered Nurse, Emergency Department
Moreno Valley Medical Center
12.1996 - 10.1998
Registered Nurse, Emergency Department
Riverside Community Hospital
12.1996 - 10.1998
Associate of Science - Nursing
Riverside Community College