MARGARET LAWRENCE
MONTGOMERY,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lands' End
03.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
Loan Processor
Blue Novis
11.2021 - 03.2023
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Provided quick turnaround times to maintain fast-past schedule.
- Handled any conditions sent from underwriting departments.
- Worked with customers via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Banking Customer Service Representative
Sykes Enterprises, Incorporated
10.2018 - 07.2021
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Educated customers about available services, products and bank resources.
- Reviewed information in customer accounts and made recommendations for new products and services.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
Education
CERTIFICATION IN MEDICAL ASSISTANT II - Medical Assisting
COASTAL TRAINING INSTITUTE
Montgomery, United StatesHigh School Diploma -
Carver Senior High School
Montgomery, AL05.1986
Skills
- Appointment Scheduling
- Data Collection
- Report Generation
- Scheduling
Timeline
Customer Service Representative
Lands' End
03.2023 - Current
Loan Processor
Blue Novis
11.2021 - 03.2023
Banking Customer Service Representative
Sykes Enterprises, Incorporated
10.2018 - 07.2021
CERTIFICATION IN MEDICAL ASSISTANT II - Medical Assisting
COASTAL TRAINING INSTITUTE
High School Diploma -
Carver Senior High School