Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Lehman

Ellsworth,PA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

29
29
years of professional experience

Work History

Waitress

Bob Evans Restaurant
03.2007 - Current
  • Excellent Customer Service and Relationship Building.
  • Ambitious and able to multi task very efficiently while staying calm and professional.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Training of new employees as well as managers. Helping to educate and advise of company standards and protocols.
  • Capable of handling difficult situations without the help of managers.

Real Estate Agent

Howard Hanna Real Estate
01.2007 - 06.2012
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Excellent communication with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business.
  • Very Ambitious as proved with receiving Howard Hannas "Rookie of the year" in 2007.
  • Developed and maintained relationships with clients through networking.
  • Computer Knowledge with Microsoft, Email, Scanning and Copying. Also creation of marketing materials.
  • Trustworthy and capable of establishing professional relationships with clients, co-workers and outside vendors.

Office Manager

Ford Motor Company
05.1994 - 01.2007
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Accounts Payable/Account Receivable and Payroll. Along with month end and year end closing.
  • Budgeting

Education

Bachelor of Science - Business Management/Accounting

California University of Pennsylvania
California, PA
05.2006

High School Diploma -

Monessen Senior High School
Monessen, PA
06.1992

Skills

  • Customer Service and Rapport
  • Speaking
  • Judgment and Decision-Making
  • Workflow Coordination
  • Assist Customers

Timeline

Waitress

Bob Evans Restaurant
03.2007 - Current

Real Estate Agent

Howard Hanna Real Estate
01.2007 - 06.2012

Office Manager

Ford Motor Company
05.1994 - 01.2007

Bachelor of Science - Business Management/Accounting

California University of Pennsylvania

High School Diploma -

Monessen Senior High School

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Margaret Lehman