Margaret Lehman
Ellsworth,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Waitress
Bob Evans Restaurant
Washington, PA
03.2007 - Current
- Excellent Customer Service and Relationship Building.
- Ambitious and able to multi task very efficiently while staying calm and professional.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Training of new employees as well as managers. Helping to educate and advise of company standards and protocols.
- Capable of handling difficult situations without the help of managers.
Real Estate Agent
Howard Hanna Real Estate
Washington, PA
01.2007 - 06.2012
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Excellent communication with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business.
- Very Ambitious as proved with receiving Howard Hannas "Rookie of the year" in 2007.
- Developed and maintained relationships with clients through networking.
- Computer Knowledge with Microsoft, Email, Scanning and Copying. Also creation of marketing materials.
- Trustworthy and capable of establishing professional relationships with clients, co-workers and outside vendors.
Office Manager
Ford Motor Company
Pittsburgh, PA
05.1994 - 01.2007
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Accounts Payable/Account Receivable and Payroll. Along with month end and year end closing.
- Budgeting
Education
Bachelor of Science - Business Management/Accounting
California University of Pennsylvania
California, PA05.2006
High School Diploma -
Monessen Senior High School
Monessen, PA06.1992
Skills
- Customer Service and Rapport
- Speaking
- Judgment and Decision-Making
- Workflow Coordination
- Assist Customers
Timeline
Waitress
Bob Evans Restaurant
03.2007 - Current
Real Estate Agent
Howard Hanna Real Estate
01.2007 - 06.2012
Office Manager
Ford Motor Company
05.1994 - 01.2007
Bachelor of Science - Business Management/Accounting
California University of Pennsylvania
High School Diploma -
Monessen Senior High School