Margaret Lehman
Ellsworth,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Waitress
Bob Evans Restaurant
03.2007 - Current
- Excellent Customer Service and Relationship Building.
- Ambitious and able to multi task very efficiently while staying calm and professional.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Training of new employees as well as managers. Helping to educate and advise of company standards and protocols.
- Capable of handling difficult situations without the help of managers.
Real Estate Agent
Howard Hanna Real Estate
01.2007 - 06.2012
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Excellent communication with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business.
- Very Ambitious as proved with receiving Howard Hannas "Rookie of the year" in 2007.
- Developed and maintained relationships with clients through networking.
- Computer Knowledge with Microsoft, Email, Scanning and Copying. Also creation of marketing materials.
- Trustworthy and capable of establishing professional relationships with clients, co-workers and outside vendors.
Office Manager
Ford Motor Company
05.1994 - 01.2007
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Accounts Payable/Account Receivable and Payroll. Along with month end and year end closing.
- Budgeting
Education
Bachelor of Science - Business Management/Accounting
California University of Pennsylvania
California, PA05.2006
High School Diploma -
Monessen Senior High School
Monessen, PA06.1992
Skills
- Customer Service and Rapport
- Speaking
- Judgment and Decision-Making
- Workflow Coordination
- Assist Customers
Timeline
Waitress
Bob Evans Restaurant
03.2007 - Current
Real Estate Agent
Howard Hanna Real Estate
01.2007 - 06.2012
Office Manager
Ford Motor Company
05.1994 - 01.2007
Bachelor of Science - Business Management/Accounting
California University of Pennsylvania
High School Diploma -
Monessen Senior High School
Similar Profiles
Andrew GiglioAndrew Giglio
Assistant Manager at Bob Evans RestaurantAssistant Manager at Bob Evans Restaurant
Kahli MurphyKahli Murphy
Grill Cook at Bob Evans RestaurantGrill Cook at Bob Evans Restaurant
Hannah PostonHannah Poston
Server at Bob Evans RestaurantServer at Bob Evans Restaurant
Jillian McGarryJillian McGarry
Server at Bob Evans RestaurantServer at Bob Evans Restaurant
Jennifer ConnellyJennifer Connelly
Community Service/FITS Foreman at Washington County Court SystemCommunity Service/FITS Foreman at Washington County Court System